We're now delivering the majority of our services in Covid-safe ways, including carrying out repairs and providing advice.
In our independent living villages we've put in special measures to make sure we protect the wellbeing of our residents.
Our home from hospital support team has been busier than ever to help people out of hospital as quickly and as safely as possible. We’ve also expanded the service to Stafford Hospital following the increased need in response to the COVID-19 crisis. This includes a taxi meet and greet service, help with essential food packages and telephone support to customers.
Staff are continuing to support customers over the phone or in person in our schemes that have 24/7 support. We are also working with the city council to house people who are in urgent need so that those who are street homeless can social distance in a safe place - we are sourcing additional properties to do this. Since the start of April we’ve supported 72 people affected by homelessness.
Following the increase in the number of people suffering from domestic abuse during the lockdown, we’re continuing to support women and families in our refuges and those in the community, including our male victims service. Our outreach and recovery services are continuing over the phone and online.