We have been in touch with 732 of our customers who are either over the age of 70 or have health and social issues that could make them particularly vulnerable at this time. We’ve helped them with food supplies, prescription collections and ongoing weekly telephone support for those feeling lonely and isolated.
Our home from hospital support team has been busier than ever to help people out of hospital as quickly and as safely as possible. We’ve also expanded the service to Stafford Hospital following the increased need in response to the COVID-19 crisis. This includes a taxi meet and greet service, help with essential food packages and telephone support to customers.
Staff are continuing to support customers over the phone or in person in our schemes that have 24/7 support. We are also working with the city council to house people who are in urgent need so that those who are street homeless can social distance in a safe place - we are sourcing additional properties to do this. Since the start of April we’ve supported 72 people affected by homelessness.
Following the increase in the number of people suffering from domestic abuse during the lockdown, we’re continuing to support women and families in our refuges and those in the community, including our male victims service. Our outreach and recovery services are continuing over the phone and online. We’ve also launched our COVID-19 crisis appeal to raise essential funds for refuge and outreach support and we still need your help – donate here.