Stay in touch with the latest customer news and updates
Read the latest customer updates and news from across Honeycomb Group below
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Thriving Futures: See what we've achieved together this year
Over the last 12 months, we've made progress towards our Thriving Futures plan by investing in safer homes, improving services and strengthening our communities. Read our summary infographic for the key highlights or explore the full annual update to see what we've achieved together, how your feedback has shaped our work, and what we're focusing on next.
Honeycomb Group Involved Customers attend NHF Customer Experience and Resident Involvement Conference
This month, Involved Customers Ken, Wendy and Barry represented Honeycomb Group at the Customer Experience and Resident Engagement Conference, hosted by the National Housing Federation in London.
Customer Voice Specialist, Jayne, shares how she's been championing the customer voice this month
Over the past month, I’ve been working with customers across the Group in lots of different ways to make sure your feedback continues to influence decisions and improvements. Here’s a look back at what we’ve been up to this month.
WE WANT TO HEAR FROM YOU!
Customer Voice Opportunities
Your voice matters. We want to hear about your experience as a Honeycomb Group customer and use it to shape our services and homes. Whether you have a few minutes, an hour, or a little more time to give, we’ll make customer involvement work for you.
Through our Customer Voice Strategy, your feedback helps drive real change, influence decisions, and improve what we do.
Why not have your say and help shape services for the benefit of customers like you, your home, and your community?
Your one-stop-shop to help you manage your home or get support
Everything you need is right here. Whether you’re looking to find a home, manage your tenancy, access support services such as help with homelessness or domestic abuse, or discover ways to get involved and have your say — it’s all in one place. Explore the menu below to quickly find the services, support and information you need.
I'm looking for support
If you're looking for homelessness, domestic abuse, affordable housing or at home support, head over to our support hub below.
I'm looking for a home
Discover our homes, how to apply, set up alerts for new properties and more over here.
I need to get in touch
There's lot of different ways to get in touch with us. Head over to our contact us page to find out more.
I need support managing my home
Whatever you're going through, we're here to help you find the right support so your housing journey feels like a good fit for the long run.
Repairs and maintenance
If you need to report a repair, you can easily do so using our online form. We also provide clear guidance and information on who is responsible for each repair in your home.
Staying safe at home
Our dedicated teams complete routine assessments, visits and checks to make sure your home remains healthy and safe at all times. Find out more over here.
All you need to know about ASB
We're here to help you feel safe at home, in your community, and around your neighbourhood. If you're dealing with antisocial behaviour, noisy neighbours, or hate crime, check out our ASB Hub to see how we can help and how to reach out to us.
Aids and adaptations
If your home doesn't meet your needs and you need to make an adaptation, get in touch and we'll see how we can help.
Your feedback - you said, we did!
Thanks to your feedback, we’ve been able to make some positive changes that directly improve the services we provide. When you report issues or share your thoughts with us, we listen and take action. We've listed some examples so you can see how your feedback is making a difference.
Tenant Satisfaction Measures
Head over to our TSM (tenant satisfaction measures) page where you can find our latest results and updates.
I'm looking for volunteering opportunities
If you're a customer looking to volunteer complete our short volunteer application form below.
Equality, diversity and inclusion (EDI)
Learn more about our customer EDI commitment and our exciting new strategy.
Customer policies
Your one-stop hub for all the policies that matter to you as a customer. Following feedback, we've created 'easy to read' policies which you'll find here.
Annual report to customers 2024-25
Watch this year's Tenants’ Annual Report, highlighting the work we’ve done with you to improve homes, increase safety, and support communities in our region to thrive.
Helping you find a home that fits
If your needs have changed and your home doesn’t quite fit anymore, we’re here to help you find a better match through a mutual exchange.
Be Mag: your monthly customer newsletter
Jam-packed with news and updates from across Honeycomb Group. View our latest editions below. Got something you'd like us to feature, or want to share your story? Get in touch with communications@honeycombgroup.org.uk
Read all our editions hereAugust
This month, we’ve been busy listening to your feedback, improving our services and supporting our communities. We’ve launched our new customer information hub, made changes following feedback from our Repairs Focus Group, continued neighbourhood walkabouts and shared important fire safety advice. Across Honeycomb Group, Revival, Glow and Concrete have been helping people stay independent, find safety and support, build healthy relationships and move towards a more secure future. We’ve also launched Staffordshire Together, celebrated community activities and said a fond farewell to our Executive Director of Operations, Mary Walker, after five fantastic years.
July
Read about how your feedback is making a difference, improvements we're making to homes and neighbourhoods, important fire safety updates, inspiring community stories, and the life-changing support our services continue to provide across Staffordshire, Cheshire and Derbyshire.
June
The latest issue of Be Mag is out now! This month, our Board hit the streets to hear from residents in person, and your feedback is driving real change through our brand-new Customer Voice Report. We’ve been out celebrating Stoke Pride, throwing tea parties for the city’s 100th birthday, and making your homes safer, warmer, and more stylish (you even picked the door designs!). From tackling anti-social behaviour to heartwarming stories of community, connection, and kindness – there's loads to explore.
Compliments and complaints
GET IN TOUCH
If you think we've gone above and beyond, or if you're unhappy with how we've handled things, we'd like to know.
