Repairs Focus Group – your voice in our services
Our Repairs Focus Group is a key part of how we listen, learn, and improve. Made up of customers like you, the group reviews our repairs and maintenance policies and practices to make sure they reflect real experiences and needs. By sharing feedback and spotting trends, the group helps us identify what’s working—and where we need to do better. It’s one of the ways we ensure our services stay customer-focused and responsive to the people who rely on them most.
Coffee mornings - conversations that matter
Our Coffee Mornings are all about connecting with you, right in your neighbourhood. We regularly visit areas like Wedgewood, Gladstone, Moorcroft our local patches to meet residents in a relaxed, informal setting. It’s a chance to talk openly, listen closely, and build stronger relationships—face to face. By breaking down barriers and meeting you where you are, we can understand your needs better and make sure your voice shapes the services you receive.
Scheme Walkabouts - keeping your neighbourhood in check
Scheme Walkabouts are a hands-on way we keep our communities running smoothly. Our Neighbourhood Officers and Property Teams regularly walk around our schemes to check for any issues and make sure everything is working as it should. It’s also a great opportunity for residents to stop and chat with the team, raise concerns, or highlight anything that needs attention. By being visible and approachable, we stay connected and responsive to what matters most in your neighbourhood.
Void Inspectors - checking empty homes meet our standards
Our volunteer Void Inspectors play a vital role in making sure every empty home meets our high standards before it's re-let. These trained customers visit vacant properties and carry out inspections based on our void standards, helping us ensure homes are safe, clean, and ready to welcome new residents. Their feedback helps us maintain the quality and consistency we expect—so every home is a quality, affordable home you can be proud of.
ASB Surgeries - support when and where you need it
Our monthly ASB (Anti-Social Behaviour) Surgeries take place across our schemes and communities to offer residents direct access to support and advice. Held in neighbourhood settings, these sessions give you the chance to speak to our team in person, raise concerns, and get expert guidance on any issues affecting your peace of mind. It’s a proactive way to stay connected and make sure everyone feels safe and supported where they live.
Customer Assurance Group – shaping what we do, together
The Customer Assurance Group is your opportunity to get involved and make a real difference. As a member, you’ll work alongside other volunteer customers to review, challenge, and help improve our policies, procedures, and the way we do things at Honeycomb Group. Your insight and experience help ensure that our decisions are shaped by the people who matter most—you. It's all about putting customer voice at the heart of everything we do.
Ask the Chair email - have your say directly
Meet Barry Russell – Chair of the Customer Assurances Group (CAG) Barry is here to make sure your voice is heard. As a tenant for over 30 years, he brings real experience, passion, and a deep understanding of what matters most to our customers. CAG is made up of involved customers helping to shape the services and decisions at Honeycomb Group — and Barry wants to hear from you! If there's an issue, idea, or suggestion you think the group should talk about, get in touch. Whether big or small, your input can lead to real change. 📧 Email Barry directly at: CAG.chair@honeycombgroup.org.uk Together, we can build better services — led by you.
Short of time and simply want to provide feedback on your home or services?
Complete our online form at a time that suits you. Thank you in advance for sharing your thoughts.
Complete our online feedback form hereLooking for other ways your feedback informs our services?
Your views and feedback
Each quarter, we gather feedback from our tenants and customers to assess how well we’re meeting the things that matter most to them through our Tenant Satisfaction Measures. We report these findings to the Regulator of Social Housing and publish our results annually, so you can see exactly how we're performing year over year.
You said, we did
Thanks to your feedback, we’ve been able to make some positive changes that directly improve the services we provide. When you report issues or share your thoughts with us, we listen and take action. Below we've listed some examples so you can see how your feedback is making a difference.
Become an involved customer
We want to ensure you have plenty of ways to share your thoughts and improve the services you receive. Your input is vital in shaping what we do. Whether through the Customer Assurance Group, Void Inspector Programme, ASB Surgeries, or scheme walkabouts, your feedback matters. Satisfaction surveys also help us improve. Getting involved ensures your needs are heard, and we’re always working to enhance services for you and your community. Your voice truly makes a difference.
