2025-26 in a glance
If you're short on time, or just want to know the headlines, we've created the below infographic which summarises our biggest achievements for 2025-26:
Want to find out more?
Our full Thriving Futures Annual Update shares the full story behind these achievements and explains what we're working towards next. Inside, you'll find updates on:
- How we're investing in safer, warmer and more affordable homes.
- Improvements to repairs, complaints handling and customer communication.
- The progress we've made by listening to customer feedback and involving customers in shaping services.
- The priorities we'll be focusing on over the coming year as we continue building towards our 2029 Thriving Futures ambitions.
Thank you to everyone who has taken the time to share feedback, complete surveys, attend involvement groups or speak to our teams over the last year. Everything you've told us has helped shape our priorities and improve the services we provide.
