Aids and adaptations policy
Helping you make the changes you want in your home.
Anti-social behaviour policy
How we support you if you experience anti-social behaviour and how we respond to resolve it.
Complaints policy
We're human and don't always get things right, when this happens we have a robust process in place for us to put things right for you.
Customer experience policy
How we'll respond to your needs and learn from your feedback to improve what we do.
Damp and mould policy
How we'll deal with damp and mould issues in your home.
Decant policy
How we support you if you need to temporarily move out so essential or major work can be done safely in your home.
Discretionary compensation policy
When something goes wrong with our service, we'll put it right fairly and, if necessary, offer you compensation.
Domestic abuse policy
How we support and protect you if you’re affected by domestic abuse.
Income collection and recovery policy
How we collect your rent and service charges, and how we support you if you’re struggling to pay.
Mutual exchange policy
How you can swap homes with others if your current home no longer meets your needs.
Neighbourhood management policy
How we help keep your neighbourhood clean, safe, and a great place to live.
Noise policy
How we help you to live peacefully in your home by managing noise reports in a fair and clear way.
Rent Setting Policy
How we set your rent in a fair and transparent way.
Risk management policy
How we spot and manage risks that could impact you, our services, our staff, and our future goals.
Succession policy
What happens to your tenancy if you pass away, and how we decide who can stay or be offered a new tenancy.
Tenancy policy
The types of tenancies we offer, how they work, and what happens if your tenancy needs to end or change.
Unacceptable behaviour policy
How we protect you and our staff from aggressive, abusive, or unreasonable behaviour while making sure everyone is treated fairly and can access our services.
Vulnerable and reasonable adjustments policy
How we support you when you’re facing difficulties and may need extra help in your daily life.
Looking for Honeycomb Group policies?
You can easily access all of our policies here, or read any policy in full whenever you need to!
Find out more here
