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  • Date: 18/07/2023

How Revival's hospital discharge service is supporting Royal Stoke University Hospital

Our home support provider, Revival, delivers trusted home repairs and provides support across Staffordshire and the surrounding areas.

Alongside this, they also support our local Royal Stoke University Hospital with their hospital discharge service.

The service helps to remove barriers that keep people from being discharged home safe and well. Working with ward discharge facilitators, track and triage teams and adult social care, the team completes home safety assessments and fall assessments, as well as helping with finances and essential food and medication.

The aim of the service is to alleviate pressure on local NHS services and make sure patients have everything they need when they leave hospital, to prevent readmission.

This month, to celebrate the National Health Service's 75th birthday on 5 July, Hospital Support Worker Nadia Mirza shared more about her role.

“I love my job," said Nadia.

“Supporting people and making a difference is something that really matters to me. Working alongside a vital NHS service allows me to do that every single day.

“People come into hospital for a number of reasons, and it’s our jobs not to judge and to understand the environmental factors that could’ve attributed to their health’s decline or be preventing them from being discharged home.

“Things like finances and someone’s home situation can all have an impact on their health and wellbeing, so that’s why we provide solutions to help bring people’s homes back to life.”

Nadia explained that over the years the hospital and the service has changed to suit the community’s needs.

“When I first joined the service, it was very small”, added Nadia.

“Then over the years it has grown and changed. We now support discharge facilitators, adult social care, and provide support to people at bedside and in the community.

“I’ve also personally seen a lot of strain faced by the hospital who are battling with an older population with complex needs, the demand to discharge patients home quickly to free up bed spaces and reduce waiting times, while still keeping people safe and well.

“They’re also having to deal with people who want to live at home for as long as they possibly can. Meaning more people need additional support from services or rely heavily on their family.

"In the last year we've also seen an increase in the number of people who can't afford to heat their home and as a result has made them poorly.

“All of these put massive strains on the NHS service and the team of people who work there. It’s why Revival support by providing our knowledge and experience and putting things in place to facilitate quicker, but still safe discharges.

“It’s so important we support our NHS services because so many people rely on them!”

Find out more about Revival's hospital discharge service by clicking here.