At Honeycomb Group, customer involvement isn’t just about having a seat at the table, it’s about making sure every customer feels confident, supported, and equipped to make a real difference.
That’s why we invest in developing the skills of our involved customers, helping them grow into their roles and strengthening the impact they have across our services.
Recently, three key members of our Customer Assurance Group (CAG) leadership, Barry (Chair), and Ken and Wendy (Vice Chairs), took part in a Chairing Skills training course with Tpas England. As the group responsible for influencing how Honeycomb Group makes decisions on key themes and priorities, their roles are vital in ensuring the customer voice is at the heart of everything we do.
During the session, they explored what it means to be an effective Chair, reflected on their existing strengths, and learned new techniques to lead meetings with confidence. The training focused on practical ways to improve how meetings are run, including:
- More collaborative approaches to setting agendas, with greater input from Vice Chairs and group members
- Creating clearer aims and objectives to keep discussions focused and purposeful
- Building inclusive spaces where every voice is heard and valued
This kind of development is key to ensuring that customer involvement at Honeycomb Group continues to be meaningful and impactful. By supporting customers to build their skills, we’re also strengthening the quality of conversations happening at a strategic level, where customer insight directly shapes decisions across the organisation.
Barry reflected on the experience, highlighting the value of investing in customer leaders: “The training really helped me step back and think about how I chair meetings in a way that keeps everyone involved and focused. It’s not just about running a meeting, it’s about making sure every customer voice is heard and that we’re influencing real change. I feel more confident taking that forward in my role.”
Ken and Wendy also embraced the opportunity, and together, their learning will help ensure CAG meetings remain productive, inclusive, and focused on the issues that matter most to customers.
This is what customer involvement looks like at Honeycomb Group: not just listening, but investing in people, supporting them to grow, lead, and influence real change.
Get involved: we’d love to hear from you
If you’ve ever thought about getting involved and helping to shape Honeycomb Group’s services, now is the perfect time to step forward. Whether you want to join a group, share your views, or build your skills, there’s a place for you, and full support along the way.
To find out more or express your interest, please get in touch with Jayne, Customer Involvement Specialist:
Email: hello@honeycombgroup,org.uk
Phone: 01782 744533
