Over the past few weeks, I’ve been proud to see the energy, passion, and commitment our customers continue to bring to shaping Honeycomb Group’s services. The impact you’re having across the organisation is real and growing.
In March, our Customer Scrutiny Group came together to review staff behaviours and share feedback on an updated staff conduct policy. The conversation was so thoughtful and in-depth that we’ve scheduled a follow-up session in June to continue building on your ideas. This is a great example of customers directly influencing how we work as an organisation and helping to set the standards that matter most.
We also saw the customer voice represented at a strategic level. Our Chair attended the Board meeting on 24th March and will be feeding back key insights to the Customer Assurance Group (CAG). This connection ensures that customer perspectives are heard where major decisions are made.
Our Repairs Focus Group met on 26th March and received updates on the repairs contract, call waiting times, damp and mould, and property-related complaints. Importantly, this group is not just about updates, it’s about influence. From May, meetings will take place every other month, giving members more opportunities to shape priorities. At the end of each session, customers can suggest topics for future discussions, ensuring the agenda reflects what matters most to you.
It’s also been fantastic to welcome new voices. In March, Barbara and Bev from Tunstall joined our Customer Assurance Group and quickly got involved by attending a scrutiny meeting and carrying out their first void inspection in Biddulph on 1st April. They’ll also be supporting post-inspections to make sure repairs are completed to a high standard before homes are re-let. Their enthusiasm shows just how quickly customers can make a meaningful difference.
We’re always looking for more people to get involved. If you’ve ever thought about sharing your views or helping improve services, now is the perfect time to step forward. Your voice really does lead to change.
Finally, I want to highlight the wider impact of customer involvement beyond our organisation. On 19th March, our Vice Chair Ken Owen attended the NHF EDI in Housing Conference in London alongside our Communications and Marketing Officer, Chloe Peach. Ken came back inspired, sharing:
“As a customer, and simply as a person, I feel more empowered to play a role in championing equality, diversity, and inclusion. This is about people, their rights, and their place within our communities, and it is something that matters now more than ever.”
This perfectly captures what customer involvement is all about, empowering people, creating change, and building stronger, more inclusive communities.
Thank you to everyone who has contributed so far. If you’re thinking about getting involved, we’d love to hear from you, because together, we’re making Honeycomb Group better for everyone.
Get in touch to find out more:
Jayne.Tilolo@honeycombgroup.org.uk
01782744533
