Listening to customers is at the heart of everything we do at Honeycomb Group, and last week that feedback inspired colleagues from across the organisation to roll up their sleeves and make a real difference in Tunstall.
Volunteers from our Neighbourhoods, Property, Communications and Customer Voice teams joined our Staffs Housing Gardening Team for a Community Day at Churchbank Gardens and Madison Gardens after customers raised concerns about litter, fly-tipping and overgrown communal spaces.
Working together, the team tackled an overgrown tree that was obstructing a communal walkway, cleared a fly-tipping hotspot by removing bulky waste and litter, refreshed communal gardens and collected several bags of rubbish from surrounding streets.
The day was organised by Estates Team Leader, Dan Kemp, as part of Honeycomb Group's commitment to responding to customer feedback and creating neighbourhoods people can feel proud to call home.
As well as improving the local environment, the day gave colleagues the opportunity to spend time with customers, hear their experiences and strengthen relationships within the community.
Among those they met were Sam and June, who have lived in the area for 19 years and recently celebrated 50 years of marriage.
They said:"It's lovely to see people out here supporting the community and looking after us as tenants. It really shows that people care."
Dan Kemp, Estates Team Leader at Honeycomb Group, said:
"Our customers told us there were areas of the community that needed attention, so we wanted to act. Community Day brought colleagues from across Honeycomb Group together to make a visible difference while spending time with the people who live here. It's a fantastic example of what can be achieved when we listen to our customers and work together."
The initiative reflects Honeycomb Group's commitment to creating happy homes, thriving communities and life-changing services by ensuring customer voices help shape the work we do every day.
