Jayne’s role as a Customer Involvement Specialist is to make sure that the voices of you our customers, influence our decisions, services and our homes, keeping you at the heart of everything we do.
This month, Jayne shares an update about what she and the Customer Involvement Team have been up to, so you can take a look behind the scenes and see how your voice is influencing and improving our services.
“This month has been a really interesting and exciting time for Customer Involvement”.
“Our Customer Scrutiny Group met to discuss information sent to customers about rent increases. It was a great discussion, giving insight into what more could be done to support customers, and improve communication and information moving forward.”
“Two Involved Customers joined a special event at the Potteries Museum, for a premiere to celebrate 100 years of social housing across Stoke-on-Trent. Delivered in partnership between social housing providers (like Honeycomb Group) and Stoke-on-Trent Council, airing a video that celebrates what’s been achieved in social housing over those 100 years. The feedback from our involved customers was really positive, saying they found the footage incredibly interesting and moving.”
“The Repairs Focus Group took place, and customers met the new electrical contractor, Town and Country. A representative, Kassam, was there to introduce the contract and answer any questions customers had about the partnership. It’s so great to have the customers be involved at the start of any new contract like this, and it allows them to understand how things are going to work and iron out any potential issues before they’re raised in the community.”
“At the Focus Group, we also welcomed new Involved Customer Maria, who observed the meeting to give her a taster into what the role of an involved customer is.”
“I attended the Honeycomb Group Volunteering steering group alongside three involved customers, to give them a chance to meet other volunteers throughout the organisation, build connections, and get a better understanding of what other volunteers do. It also gives them another opportunity to provide feedback to Honeycomb Group on their experiences.”
“I’ve also been working with our Communications and Marketing Team to see how we can provide even more opportunities for you to get involved, so watch this space!”
“I’ve been working with customers who have commented on Tenant Satisfaction Measures, looking at their feedback, and using their comments to see how we can turn them into improvements or changes that will benefit you our customers.”
“It’s always a joy to work with customers and use their voices to improve our homes and services.”
“If you’d like to use your voice to improve our homes and services, why not get in touch and have a conversation about our available opportunities by calling 01782 744533 or emailing Jayne.tilolo@honeycombgroup.org.uk”
