Now live: The Honeycomb Group Customer Voice Report 2024/25
We’re proud to share that our latest Customer Voice Report is here.
The report, which itself was informed and shaped by customer feedback, highlights all of the meaningful ways that our customers have shaped services, influenced decisions and helped drive change across Honeycomb Group.
It reflects our ongoing commitment to our Every Customer Counts strategy and shows how we’re turning up the volume on the customer voice across every level of our organisation - from policy reviews and service improvements, to board-level influence and neighbourhood action.
Some of our key 24/25 highlights...
- The re-launch of our Void Inspector role, with customers actively helping assess empty homes before new residents move in.
- The launch of our “Who Fixes It?” campaign, providing clearer guidance on repair responsibilities.
- Improvements to our website and complaints process to make them more accessible, transparent and user-friendly - all driven by customer feedback too!
- The development of Be Mag, our much-loved residents’ magazine, which now reaches over 10,000 readers with updates, stories and service news.
- A strong focus on Equality, Diversity and Inclusion (EDI), including a Group-wide customer survey to better understand and respond to community needs.
- More opportunities for direct involvement, including walkabouts, ASB surgeries and digital engagement via hubs and social platforms.
This report demonstrates the real impact of listening - and the power of working together with those who matter most - our customers - to really shape thriving communities, services and futures.
👀 Click below to take a look...
