We’ve had a busy year working together with you to build safer, warmer, and better-connected communities—and now you can see the difference your voice has made.
We’re proud to share our latest Tenants’ Annual Report, highlighting the key changes, improvements, and investments made across Honeycomb Group. It’s all about making sure our services work for you.
Catch up and watch the full Annual Report video here.
🛡️ Putting Safety First
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£1.1 million invested in safety and compliance.
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Launched a new digital safety campaign.
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11% more customers said they feel safer at home.
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Over 1,500 gas services, 208 new fire doors, and 121 fire risk assessments completed.
🏡 Homes That Work for You
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We manage 2,877 homes, including 211 shared ownership properties.
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229 homes were re-let.
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37 brand-new homes built in Goldenhill, Bentilee, and Hanley.
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Launched our new Asset Management Strategy, ensuring homes are safe, warm, and meet the Decent Homes Standard.
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80% of stock condition surveys completed to guide a 5-year investment plan.
💬 Listening and Improving
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600+ customers engaged through surveys and conversations.
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Launched The Big Conversation roadshow across 106 locations.
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Talked with residents about maintenance changes, new tenant satisfaction measures, and regulation updates.
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Reduced call waiting times, improved call quality, and became more responsive to your needs.
💷 Supporting You
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Helped generate £1.26 million in extra income for customers.
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Supported cost-of-living pressures with a mobile pantry offering essentials to those in need.
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38 staff volunteers took part in supporting communities.
👮 Creating Safer Communities
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Took action to reduce anti-social behaviour and noise.
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Worked in partnership with the police and local agencies to keep neighbourhoods safe.
We’re proud of the progress made, but we know there’s always more to do. Thank you to everyone who took the time to share their views, fill out a survey, or stop for a chat at an event. Your feedback continues to drive every decision we make.
👉 Watch the video report now to see how your voice helped shape the year.
