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Get involved

Help us improve our services

Whether you're a Staffs Housing, Revival, Glow or Concrete customer, there's always a way you can get involved, have your say and help us to build better services for our customers.

Why get involved?

Getting involved doesn't just help us, its helps you too.

 

From helping you to develop your teamwork and communication skills, to making sure we cover the costs of your childcare and travel.

 

Let's work hand-in-hand to build a better future for the customers and communities we serve. 

Sound good?

Check out how you can get involved below

Leah Newton 1
Charlotte And Sean 2
  • What we need from you...
    You'll need to attend two meetings every four months.

  • What you'll be doing...
    You'll get involved in either our front-line tests or our property tests. You can choose to do one, or both of these.

    Front-line tests – you'll be asked to carry out four a year (March, June, September and December). The tests can be based on genuine enquiries or made up in advance. They'll either be carried out in person at reception areas or over the phone, online or by email. You'll meet other Mystery Shoppers before the test to decide which one you will be doing, and then again three weeks later to feed back.

    Ready to let property tests – there are done throughout the year. Working with another customer you'll look around our ready to let properties comparing them to our set of standards and seeing if we've hit the mark. We might not be able to give you a lot of notice for these tests.
  • What we'll ask you to do...
    You'll need to complete our Mystery Shopper training. Attention to detail will help you to excel in this role and you must be able to keep accurate notes and complete paperwork.

  • Support we'll provide...
    Training and support will be available during your time on our Mystery Shopper Panel. Travel costs and other out of pocket expenses will be covered. Assistance with childcare or care for an adult can also be provided.
  • What you'd be doing...
    As part of a group of customers, you'll suggest ways that we can improve our services. You'll interview customers, carry out surveys and research how other organisations do it and then let us know what you've found.

  • What's in it for you?
    Our Customer Scrutiny Panel provides a great opportunity to develop or improve your teamwork, communication and assessment skills.

  • How will we help you?
    We'll provide training and support throughout your time on the customer scrutiny panel. We'll cover travel costs and other out of pocket expenses  and help provide childcare or care for an adult while you're taking part.

  • How much time will it take?
    The panel meets on average every two week for around 2 hours, (depending on the service you’re looking at).
  • What you’ll do as part of the group...
    You’ll meet with other customers every three months and work with our board of management to monitor Honeycomb Group’s performance. You’ll look at what has been fed back to us by mystery shoppers or in scrutiny reports and come up with exciting new ideas and services to help move Honeycomb Group forward and make sure we do what you expect of us.

  • What's in it for you?
    Our customer assurance group is a great opportunity to build your teamwork, communication and assessment skills.

  • How will we help you?
    We can provide training and support if you decide to get involved. Also, we will cover travel costs and other out of pocket expenses. Assistance with childcare or care for an adult can also be provided.

  • How much time will it take?
    The panel meets on average every three months for around 3 hours, (depending on the service you’re looking at).

Interested in taking part?

Get in touch

So you’ve decided to get involved? Perfect!
Just get in touch with our Customer Involvement Coordinator by:

Kerry Ball & Katie Brickley 5
Gemma Packham 5