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We’re building concrete futures for the many without a voice, without a plan and without a home.


Our services

Destination: Home
Young Persons homelessness, housing and complex needs
Landlord Liaison Services
Peer mentoring
Tenancy Sustainment team
Service Coordinators
Cheshire East

Destination: Home is led by Concrete with support from local organisations
• Adullam Homes
• North Staffs Mind

Alongside our partners we deliver long-term recovery solutions that are available 24/7, to single people in Stoke-on-Trent that are homeless or at risk of becoming homeless.

The support we offer is tailored to the individual’s circumstances and helps them to address the underlying causes of homelessness and complex needs. The support we offer includes offering quality accommodation in various settings, mental health and wellbeing support,
building tenancy skills, recovery and rehabilitation programs and peer-led support.

All referrals to Destination: Home go to our Gateway team, who are made up of staff that represent all elements of our service.

Our Gateway team will then work with our local partners and external providers to find appropriate accommodation and support the customer through the start of their journey with Destination: Home.

Get in touch with the Destination:Home team

Phoenix supports members of the LGBTQ+ community who have faced homelessness and complex needs.

The service delivers supported housing alongside tailored support for people struggling with problems relating to their sexuality and gender, alongside homelessness, multiple disadvantages and complex needs.

Phoenix has a weekly telephone support line, offering advice and information for anyone struggling with gender and sexuality issues alongside homelessness. This can be accessed by calling 07386 034137 every Monday and Friday from 12pm - 4pm.

Get in touch with Concrete's Phoenix service

Our service provides accommodation and support for young people between the ages of 16–25 who are care leavers, at risk of homelessness or unaccompanied asylum-seeking children.

The accommodation we choose for each young person is tailored to where the circumstances of the young person, and where they are in their housing journey. For example, some properties are located in the same scheme and customer have 24/7 support available, while other homes are located in the local community.

We support our customers to develop their life skills, including budgeting, cooking, cleaning and self-care to enable them to manage and maintain their tenancy.

We also support our young people to access work, either paid or voluntary, and education opportunities in their local community.

Our staff work with them by helping them to identify and build on their strengths, and focusing on what they are positive or passionate about.

Get in touch with Concrete's young person's service

We’re working with landlords to make homelessness history.

Sometimes a tenancy might not run as smoothly as you would like and often, the reason for this isn’t the most obvious.

We can help landlords build a relationship that works for both them and their tenant. When it comes to keeping people in stable, secure housing, it’s not a battle between sides. It takes a team effort.

We can help from providing advice, guidance and mediation with tenants, to finding a support plan to keep tenants in their existing accommodation or source a more suitable housing option. Our experts are here to find a solution that works for everyone.

Get in touch with Concrete's landlord liaison team

Our Peer Mentors use their lived experience to support customers who are currently being supported through one of our services. We provide training and supervision, giving them the skills, confidence and self-management required to support customers as well as help to shape the future of our services.

Have you been homeless or personally experienced our services and are looking to help others build a concrete future?
We’re always on the lookout to build our team of peer mentors, working hand in hand with our customers and our team to make our mission possible. 

Click here if you're interested in becoming a peer mentor


Our Tenancy Sustainment team supports our customers to maintain their tenancy and help to give them the skills they need to manage their tenancy.

This includes:
• Assisting customers to move into their new home.
• Setting up any utilities and maximising benefits if needed.
• Assessing the property for any repairs that are needed.
• Dealing with anti-social behaviour complaints.
• Carrying out risk assessments and outcomes stars.
• Carrying out health and safety checks including fire alarm and Legionella checks.
• Completing tenancy warnings and serving notice if needed.

Get in touch with Concrete's Tenancy Sustainment team

SPHERE (Supporting Psychoactive substance users into Housing by Enabling Recovery and Empowerment) is a new housing and support project for users of psychoactive substances, including monkey dust, in Stoke-on-Trent.

In Stoke-on-Trent, many individuals are excluded from housing options due to challenging behaviour that is caused by substance use. To combat this, specialist workers at SPHERE will work to improve access to accommodation and substance use treatment for active users. This will enable them to begin their recovery journey and start a new chapter, free from substance use.

How to refer

All referrals are currently being made through Stoke-on-Trent Community Drug & Alcohol Service (CDAS).

Get in touch with Concrete's SPHERE service

Service Coordinators deliver support to customers who have experienced homelessness and other complex needs, helping them regain independence and move on to a new chapter.

Each Service Coordinator has a caseload of customers who they work with to design, develop and deliver a service coordination plan. This includes coordinating access to support from a range of local services, including addiction and mental health.

Service Coordinators also build and maintain positive relationships with local support services and attend multiagency meetings to advocate for customers on their caseload. They also work flexibly to meet the needs of Concrete customers and stay up to date with the latest news and guidance relating to homelessness and complex needs.

Get in touch with Concrete's Service Coordination team

Concrete also delivers housing and homelessness support in Cheshire East. The service delivers provides supported housing and floating support to people across the borough.

The supported housing team work with customers living in Concrete homes across Cheshire East. They work alongside other agencies to guide them towards independent living. Once customers have achieved that, the floating support team step in and continue to deliver less intensive support to help them maintain their tenancy.

The team work with other organisations, including probation, children’s services and mental health organisations, to make sure customers have complete wraparound support that works for them. The team also mentors customers, helping them improve their personal skills, such as confidence, communication and self-esteem.

Get in touch with Concrete's Cheshire East team