Destination: Home is led by Concrete with support from local organisations
• Adullam Homes
• North Staffs Mind
• Changes: Health and Wellbeing
• Walk Ministries.
Alongside our partners we deliver long-term recovery solutions that are available 24/7, to single people in Stoke-on-Trent that are homeless or at risk of becoming homeless.
The support we offer is tailored to the individual’s circumstances and helps them to address the underlying causes of homelessness and complex needs. The support we offer includes offering quality accommodation in various settings, mental health and wellbeing support,
building tenancy skills, recovery and rehabilitation programs and peer-led support.
All referrals to Destination: Home go to our Gateway team, who are made up of staff that represent all elements of our service.
Our Gateway team will then work with our local partners and external providers to find appropriate accommodation and support the customer through the start of their journey with Destination: Home.
Phoenix supports members of the LGBTQ+ community who have faced homelessness and complex needs.
The service delivers supported housing alongside tailored support for people struggling with problems relating to their sexuality and gender, alongside homelessness, multiple disadvantages and complex needs.
Our service provides accommodation and support for young people between the ages of 16–25 who are care leavers, at risk of homelessness or unaccompanied asylum-seeking children.
The accommodation we choose for each young person is tailored to where the circumstances of the young person, and where they are in their housing journey. For example, some properties are located in the same scheme and customer have 24/7 support available, while other homes are located in the local community.
We support our customers to develop their life skills, including budgeting, cooking, cleaning and self-care to enable them to manage and maintain their tenancy.
We also support our young people to access work, either paid or voluntary, and education opportunities in their local community.
Our staff work with them by helping them to identify and build on their strengths, and focusing on what they are positive or passionate about.
We’re working with landlords to make homelessness history.
Sometimes a tenancy might not run as smoothly as you would like and often, the reason for this isn’t the most obvious.
We can help landlords build a relationship that works for both them and their tenant. When it comes to keeping people in stable, secure housing, it’s not a battle between sides. It takes a team effort.
We can help from providing advice, guidance and mediation with tenants, to finding a support plan to keep tenants in their existing accommodation or source a more suitable housing option. Our experts are here to find a solution that works for everyone.
Our Peer Mentors use their lived experience to support customers who are currently being supported through one of our services.
We provide training and supervision to our Peer Mentors to give them the skills, confidence and self-management required to support customers as well as help to shape the future of our services.
Our Tenancy Sustainment team supports our customers to maintain their tenancy and help to give them the skills they need to manage their tenancy.
• Assisting customers to move into their new home.
• Setting up any utilities and maximising benefits if needed.
• Assessing the property for any repairs that are needed.
• Dealing with anti-social behaviour complaints.
• Carrying out risk assessments and outcomes stars.
• Carrying out health and safety checks including fire alarm and Legionella checks.
• Completing tenancy warnings and serving notice if needed.