Expires 24/01/2022

Co-ordinator

We have an exciting opportunity for a Coordinator to join Revival helping to support services and make sure they run smoothly by answering calls, replying to emails, setting up cases and booking appointments for colleagues.

Job requirements

• Answering calls and dealing with all enquiries.
• Managing the general enquiries email inbox making sure to reply in a timely manner.
• Raising cases on our case manager system.
• Responsible for adding cases, adding costs and interventions when necessary.
• Being the first point of contact for our referrers.
• Support colleagues when needed with a one team approach.
• Sending out customer satisfaction questionnaires.
• Managing incoming and outgoing daily post.

What we’re looking for

• General admin experience.
• Experience of using ICT systems as part of your day-to-day work.
• Great ICT skills and can uses case management systems.
• Excellent customer service and communication skills.
• Someone who can manage their own time and workload effectively with the ability to multitask.
• Someone who is confident and resilient and able to think on their feet to problem solve.
• Someone who can use their own initiative and work independently.
• Someone who is genuine, honest and empathetic with the life experience that allows them to show compassion to provide the very best support.

Help us deliver expert support services to bring life back into people’s homes. Apply now!

#Stoke #Newcastle #Staffordshire #PartTime #Permanent #Admin #AdminJobs #JobsThatGiveBack

Expires 24/01/2022

Gas Service & Contract Administrator

We have an exciting opportunity for an Administrator to join our Property Services team to help us make sure customers are safe in their homes. You’ll help to manage our annual gas servicing programme and complete admin to process and complete our planned maintenance programme.

Job requirements

• Project manage the annual gas servicing programme for the Group.
• Organise follow-up works and respond to any recommendations made by contractors.
• Provide admin support for our planned maintenance programme.
• Keep and update records on our IT systems, making them available and ready for reporting and analysis.
• When jobs have been completed by contractors, you’ll work with our finance team to issue payment.
• Maintain the stock condition database by reviewing and updating entries.
• Support the Quality Building Officers by arranging visits and property inspections.

What we’re looking for

• Someone with a good general level of education with GCSE or equivalent in Maths and English.
• A relevant qualification in building, maintenance or health and safety.
• Experience of data management and working to budgets within a housing or maintenance environment.
• Someone with knowledge of health and safety laws and best practices.
• A great communicator who can work effectively with customers and contractors.
• Good IT skills with the ability to use digital data recording systems.
• Someone who can work on their own and use their initiative with good time management and organisation skills.
• A positive DBS check.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

#NoWeekends #Flexible #WorkFromHome #OfficeBased #Housing #PropertyServices #Maintenance #AdminWork #Admin #FullTime #JobsThatGiveBack #GreatBenefits #Career

Expires 31/01/2022

Handyperson

We’re looking for multiple multi-skilled Handyperson’s to join our Revival Repairs Team on a permanent basis. There are a mix of full time and part time hour roles available. You’ll be working directly for the customer attending repairs, home improvements and maintenance to bring their home back in line with their needs.

Job requirements

Deliver our Handyperson Service in Stoke-on-Trent and Staffordshire by:

• Fitting grab rails and stair rails.
• Moving and handling furniture.
• Completing simple plumbing work like replacing taps and resealing baths and sinks.
• Completing simple joinery work like building flat pack furniture, boxing-in pipework, putting up curtain rails and shelving, fitting gates and fencing.
• Jet washing driveways patios and decking.
• Installing safety equipment like CCTV and key safes.
• External painting including garage doors, gates, railing and fencing.
• Completing caretaking tasks at properties such as emptying bin chutes, water testing and changing light bulbs.
• Help customers feel safe and secure when completing jobs in their home.

What we’re looking for

• A qualification relevant to the role (desirable not essential).
• Experience of working in a similar role and experience of working with older, disabled or vulnerable people.
• Great understanding and experience of delivering great customer service.
• Someone who is knowledgeable in property maintenance with practical skills like minor repairs, plumbing and joinery.
• Someone who can use power tools safely.
• Experience and knowledge of manual handling.
• Someone who is proud of their work and can use their initiative to work independently.
• Someone who is confident and resilient, able to think on their feet to problem solve.
• Someone who is genuine, honest and empathetic to help put customers at ease when working in their homes.
• Someone with a full UK driving licence
• Enhanced DBS check

Help us deliver expert support services to bring life back into people’s homes. Apply now!

#Stoke #Newcastle #Handyman #Tradesperson #Plumber #Carpenter #Permanent #Salaried #JobsThatGiveBack #PartTime #Caretaker #Skilled

Expires 17/01/2022

Home Support Worker

*FULL TIME*
We’re looking for a Home Support Worker to join our Home from Hospital service to support customers being discharged from hospital. You’ll put things in place to make sure they stay safe and well in their own homes. You’ll be working closely with ward staff from County Hospital, Stafford, University Hospitals of Derby and Burton and other hospitals in the area.

Job requirements

• Help customers get home from hospital safely.
• Put things in place so they can be discharged from hospital like key safes, food parcels and arrange cleaning services.
• Carry out a holistic assessment with the customer and create an action plan to keep them safe and well in their home.
• Complete or arrange wellbeing calls for up to seven days to help them settle in at home.

What we’re looking for

• Someone with experience of supporting customers in their own homes.
• Knowledge of the services available to older people in Staffordshire.
• A genuine, honest, sympathetic person that will show compassion to provide the very best support.
• Good ICT skills to update our digital case manager system.
• Someone who is confident and resilient with the ability to think quickly on their feet to solve problems.
• A flexible and adaptable approach.
• Great communications skills to get the best from customers and allow them to feel safe in their own home.
• Self-motivated and able to work independently.
• Great time management with the ability to plan your time effectively.
• Able to work weekends during busy periods.
• Able to drive with access to a vehicle for business use.
• An enhanced DBS.
  

Help us deliver expert support services to bring life back into people’s homes. Apply now!

#Staffordshire #StaffordSouth #HospitalSupportWorker #SupportWorker #HomeHelp #Support #FixedTerm #Salaried #JobsThatGiveBack

Expires 17/01/2022

Home Support Worker

*FULL TIME*
We’re looking for a Home Support Worker to join our Home from Hospital service to support customers being discharged from hospital. You’ll put things in place to make sure they stay safe and well in their own homes. You’ll be working closely with ward staff from County Hospital, Stafford, University Hospitals of Derby and Burton and other hospitals in the area.

Job requirements

• Help customers get home from hospital safely.
• Put things in place so they can be discharged from hospital like key safes, food parcels and arrange cleaning services.
• Carry out a holistic assessment with the customer and create an action plan to keep them safe and well in their home.
• Complete or arrange wellbeing calls for up to seven days to help them settle in at home.

What we’re looking for

• Someone with experience of supporting customers in their own homes.
• Knowledge of the services available to older people in Staffordshire.
• A genuine, honest, sympathetic person that will show compassion to provide the very best support.
• Good ICT skills to update our digital case manager system.
• Someone who is confident and resilient with the ability to think quickly on their feet to solve problems.
• A flexible and adaptable approach.
• Great communications skills to get the best from customers and allow them to feel safe in their own home.
• Self-motivated and able to work independently.
• Great time management with the ability to plan your time effectively.
• Able to work weekends during busy periods.
• Able to drive with access to a vehicle for business use.
• An enhanced DBS.
  

Help us deliver expert support services to bring life back into people’s homes. Apply now!

#Staffordshire #StaffordSouth #HospitalSupportWorker #SupportWorker #HomeHelp #Support #FixedTerm #Salaried #JobsThatGiveBack

Expires 31/01/2022

HR Data & Payroll Administrator

You’ll collect and prepare payroll data on a monthly basis, including overtime, holidays and other leave. You’ll also manage and maintain our HR database and people records, making sure data and information is organised, accurate and up to date.

Job requirements

• Maintaining data source templates, annual leave, sickness and overtime records
• Liaising with the HR Assistants, Payroll Officer, managers and leaders across the organisation to make sure payroll information is received in a timely manner
• Collating data and information from a number of sources to inform the monthly salary memo
• Reviewing information to make sure accuracy in the payroll run
• Being responsible for making sure the monthly salary memo is authorised by key colleagues and in agreed timelines
• Working closely with the HR Assistants to support the operational HR activity across the organisation
  

What we’re looking for

• Someone with a good level of education including GCSE Maths
• Demonstrable experience of working in a Payroll / HR setting
• Experience of managing information in an accurate and timely way
• Payroll and HR systems experience
• Experience of liaising with people at all levels within an organisation and with external suppliers and services

Help us to make sure everyone in our region has access to a happy home. Apply now!

#Working9till5 #NoWeekends #Flexible #OfficeHours #HRAdministrator #Payroll #JobsThatGiveBack #Housing #GreatBenefits #Admin

Expires 07/02/2022

ICT Assistant

The role

We’re looking for an ICT Assistant to provide technical support for Honeycomb Group’s ICT systems, giving great customer service and helping everyone to use technology effectively.

Job requirements

• Providing excellent customer service on the ICT service desk, providing first and second line support.
• Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish.
• Setting up and maintaining mobile equipment.
• Supporting the whole ICT team with administrative duties.
• Providing support and guidance on how to use technology provided to our staff.

What we’re looking for

• Experience in a customer service role and an ICT support environment.
• Good working knowledge of Microsoft systems.
• Ability to solve problems using own initiative and prioritise work to meet deadlines.
• Great communication skills.
• Someone who is compassionate and supportive and happy to help no matter how big or small the problem is.

Help us to make sure everyone in our region has access to a happy home. Apply now!

#Working9till5 #NoWeekends #OfficeHours #ICT #ICTAssistant #CustomerService #JobsThatGiveBack #Housing #GreatBenefits

Expires 07/02/2022

Income Officer

We have an exciting opportunity for someone to join our Income Team on a full time permanent basis. As an Income Officer you’ll help customers understand their rent agreement and responsibilities. Working with them to make sure they maintain payments and help find a solution when they can’t, looking at all the available options. You’ll also complete affordability assessments to make sure customers can maintain their tenancies and monitor and deal with arrears.

Job requirements

• Helping customers understand their rent and responsibilities as a tenant.
• Working with customers to help them pay their rent and find solutions when they can’t.
• Completing affordability assessments to make sure customers can maintain their tenancies.
• Monitoring and dealing with rent arrears by following group policies and procedures.
• Monitoring former rent accounts.
• As a last resort you may need to take legal action by serving legal notices, preparing court documents, presenting cases to court and attending evictions.

What we’re looking for

• Someone who is educated to GCSE level or equivalent including maths and English.
• Someone who has good ICT skills and able to use Microsoft Office.
• Experience of working in a customer facing environment.
• Great communication skills and someone who can talk to customers about sensitive subjects like money, income and debt.
• Great problem solving skills with the ability to think quickly on your feet.
• Great customer service skills with a genuine compassion for people.
• Someone who is understanding and compassionate.
• Someone who can work well in a team, independently and can work from home.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

#NoWeekends #Flexible #OfficeHours #Income #Money #IncomeOfficer #MoneyAdvice #CustomerService #JobsThatGiveBack #Housing #GreatBenefits #Career

Expires 31/07/2022

Relief Assistant Domestic Abuse Support Worker

*ZERO HOURS* *PART TIME*
We’re looking for a Relief Assistant Domestic Abuse Practitioner to join our team to help out when the service and team need extra help and support to deliver high quality support and accommodation to people fleeing domestic abuse, including their children.

Job requirements:

• Support customers living in refuge and the community with tailored, practical, emotional and legal support, and make sure they are safe
• Answering calls and emails and responding to any on-call issues
• Update customer case files and ensuring it’s always up to date
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs
• Take responsibility for ensuring that all accommodation is secure, and that Health and Safety Standards are met in conjunction with all day staff

What we’re looking for:

• Someone with a genuine understanding of relationship abuse, who can help to address it from all angles and empower survivors to overcome their past towards a more confident future.
• Great communication skills and someone who is able to build a rapport with customers
• A flexible and adaptable approach to meet the needs of the customer
• Someone who can effectively prioritise their work
• Enhanced DBS check
  

Who we are:

We’re Glow a charity on a mission to end relationship abuse, campaigning for change and providing support in our region. Addressing the issue from all angles takes a group effort. Want to know who helps make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

We offer a vibrant culture with a real social purpose, a great pension scheme that we’ll contribute to, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexi-time and an extra day off that’s just for you), access to free flu jabs and an extensive health scheme, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the

Be a catalyst for change and help us impact the way our region addresses abusive relationships. APPLY NOW!

#DomesticAbuse #RelationshipAbuse #Stoke #StokeOnTrent #NewcastleUnderLyme #JobsThatGiveBack #SupportWorker #DomesticAbuseSupportWorker #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge #EveningWork #PartTime #ZeroHours #Flexible

Expires 31/07/2022

Relief Assistant Domestic Abuse Support Worker

*ZERO HOURS* *PART TIME*
We’re looking for a Relief Assistant Domestic Abuse Practitioner to join our team to help out when the service and team need extra help and support to deliver high quality support and accommodation to people fleeing domestic abuse, including their children.

Job requirements:

• Support customers living in refuge and the community with tailored, practical, emotional and legal support, and make sure they are safe
• Answering calls and emails and responding to any issues
• Update customer case files and ensuring it’s always up to date
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs
• Take responsibility for ensuring that all accommodation is secure, and that Health and Safety Standards are met in conjunction with all day staff

What we’re looking for:

• Someone with a genuine understanding of relationship abuse, who can help to address it from all angles and empower survivors to overcome their past towards a more confident future.
• Great communication skills and someone who is able to build a rapport with customers
• A flexible and adaptable approach to meet the needs of the customer
• Someone who can effectively prioritise their work
• Someone with their own vehicle suitable for business use and full driving licence
• Enhanced DBS check
  

Who we are:

We’re Glow a charity on a mission to end relationship abuse, campaigning for change and providing support in our region. Addressing the issue from all angles takes a group effort. Want to know who helps make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

We offer a vibrant culture with a real social purpose, a great pension scheme that we’ll contribute to, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexi-time and an extra day off that’s just for you), access to free flu jabs and an extensive health scheme, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the

Be a catalyst for change and help us impact the way our region addresses abusive relationships. APPLY NOW!

#DomesticAbuse #RelationshipAbuse #Stoke #StokeOnTrent #JobsThatGiveBack #SupportWorker #DomesticAbuseSupportWorker #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge #EveningWork #PartTime #ZeroHours #Flexible

Expires 16/05/2022

Relief General Assistant (Catering)

You’ll be helping the team in the kitchen to produce a range of substantial healthy balanced meals as well as serving residents, guests, and staff in our restaurant. You’ll also help maintaining a high standard of hygiene, health and safety and customer service.

Job requirements:

• Help to provide nutritional, fresh, balanced food to a high standard considering dietary requirements guests might have.
• Making sure all food is presented and served correctly and that all temperature readings are recorded.
• Promote any offers, specials or meal deals to customers.
• Complying with all kitchen rules and standards by following food hygiene, allergen, COSHH, uniform, health and safety regulations and risk assessments.
• Report any breakages, accidents, or faulty equipment.
• Keeping the kitchen equipment and utensils clean, making sure they adhere to the highest possible hygiene regulations.

What we’re looking for:

• To be willing to take additional training and qualifications if needed
• Flexibility and able to work throughout the week on a seven-day rota including weekends and bank holidays and occasional evenings
• To be able to work under their own initiative
• A positive DBS check

Who we are:

We’re Staffs Housing, we think everyone deserves a place they’re proud to call home, but sometimes you just need a helping hand to get there. That’s what we do. Making quality affordable homes built around our customer takes a group effort. Want to know who makes our work possible? Go to www.honeycombgroup.org.uk

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. APPLY NOW!

#Flexible #JobsThatGiveBack #Catering #GeneralAssistant #ZeroHours #PartTime #KitchenStaff #Waiting

Expires 31/01/2022

Safe Accommodation Services Team Leader

We’re looking for a Safe Accommodation Services Team Leader to manage the day to day running of our Staffordshire Moorlands safe accommodation service. You’ll lead customer engagement activities and build positive customer relationships to help the team deliver person-centred support and achieve positive outcomes.

Job requirements:

• Manage the day to day running of our Staffordshire Moorlands safe accommodation service.
• Build positive customer relationships, making sure the team deliver person-centred support to achieve positive outcomes.
• Maintain positive working relationships with relevant partners and support services.
• Build and maintain relationships with local organisations and businesses, to promote the work of the service and encourage fundraising prospects.
• Lead on the management of customer accommodation and manage and resolve complex customer issues that have been escalated.
• Manage the development of the service over time as it responds to customer needs or commissioning expectations.
• Monitor performance and provide supervision, support and coaching to team members.
• Deliver group training to raise awareness of domestic abuse among Honeycomb Group colleagues and external partners.

What we’re looking for:

• One to two years’ experience in leading a domestic abuse service team.
• Experience of housing management and safeguarding.
• Good standard of education, such as adult learning equal to GCSE English and Maths.
• Evidence of self-development or formal learning and development in the sector.
• Someone with knowledge of domestic abuse, including the impact on victims and their children, as well as the legal and practical remedies available to this customer group.
• Someone aware of multi-agency partnership structures, including the MARAC, in responding to domestic violence.
• Knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.
• Someone who is self-motivated and able to work unsupervised. You’ll also need to engage teams and meet objectives through a positive, values-driven style of leadership.
• Good written and verbal communication skills.
• Full UK driving licence with access to your own vehicle for work purposes.
• Ability to work flexibly outside normal office hours and travel to meet the needs of the organisation.
• A DBS check every three years

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

#DomesticAbuse #RelationshipAbuse #NewcastleUnderLyme #JobsThatGiveBack #GreatBenefits #Refuge #PartTime #PermanentContract #WorkInTheCommunity #SafeAndWellCoach #StokeOnTrent #Staffordshire