Expires 09/11/2020

Apprentice Customer Services Advisor

Honeycomb Group is a team of social-minded brands championing happy homes in our region, providing services that support and help people across Staffordshire and surrounding areas.

We have an exciting opportunity for someone to be a part of our thriving hive. We’re looking for someone who can support the delivery of our services across Honeycomb Group. In this job, no two days are the same, so you’ll be kept on your toes and able to gather extensive experience in customer services.

You’ll be taking calls, answering customer queries, resolving problems, managing customer expectations, summarising conversations and recording them on our internal system.

We’re looking for someone with a can-do attitude who has a GCSE level of education or equivalent, with a passion for listening and helping people. You’ll need to be friendly and polite, with an awareness of data protection and cyber security.

As this is an Apprenticeship, you’ll be learning on the job gaining experience and qualifications, so you’ll need to have a keen interest in learning and development to build yourself a bright future.

Do you want to help make our region vibrant? Then get in touch today!

Closing date: 09/11/20

Interview date: 17/11/20

Expires 09/11/2020

Assistant Customer Services Advisor

Honeycomb Group is a team of social-minded brands championing happy homes in our region, providing services that support and help people across Staffordshire and surrounding areas.

We have an exciting opportunity for someone to be a part of our thriving hive. We’re looking for an Assistant Customer Service Advisor to help support the delivery of our services across Honeycomb Group.

In this job, no two days are the same, so you’ll be kept on your toes and able to gather extensive experience in customer services.

You’ll be taking calls, answering customer queries requests and complaints, resolving problems, managing customer expectations, summarising conversations, logging repairs and resolving queries first time.

We’re looking for someone who is PC literate, with a can-do attitude and a passion for listening, helping and giving advice to people. You’ll need to be friendly, polite, customer oriented and able to manage customer records accurately. 

Do you want to help make our region vibrant? Then get in touch today!

Closing date: 09/11/20

Interview dates from: 17/11/20 – 20/11/20

Expires 02/11/2020

Domestic Abuse Family Intervention Worker

Here at Glow we’re on a mission to end relationship abuse, we’re campaigning for change and providing support throughout Staffordshire and surrounding areas.
 

We’re looking for a Domestic Abuse Family Intervention Practitioner to join our domestic abuse services on a fixed term basis, to work in partnership with the local authority and to help those at a low-medium risk of domestic abuse.

The role will be based in Hanley, Stoke-on-Trent where you’ll work with our partners to support local families, provide access to local support services and to keep them and their children safe from harm.

You’ll help those affected to process what they’ve been through and re-build their lives after abuse by following a family support model to reduce offending and anti-social behaviour, improve their overall education and increase their employability.

We’re looking for someone that has 12 months experience of supporting adults with complex needs such as relationship abuse and mental health and that has a genuine understanding of people in abusive relationships.

You will need a vehicle suitable for business use, a full UK Driving Licence and you’ll need to have a DBS check.

Do you want to be a catalyst for change and help us impact the way our region addresses abusive relationships? Then get in touch today!

Closing date: 2 November 20
Interview date: 12 November 20

Expires 26/10/2020

Domestic Abuse Safe and Well Coach

Here at Glow we’re on a mission to end relationship abuse, we’re campaigning for change and providing support throughout Staffordshire and surrounding areas.
 

We’re looking for Domestic Abuse Safe and Well Coaches to join our domestic abuse support services, to work with customers in our refuge and in the community to help rebuild lives after abuse. We have roles available working in the both the Community across Stoke on Trent and across North Staffordshire.

The ideal candidate will be someone who can support our customers in refuge and in their own homes. Giving both male and female identified customers practical and emotional support, preventing them from becoming isolated or feeling lonely after relationship abuse.

You’ll carry out risk assessments to address any safety concerns, like security and anti-social behaviour, and put solutions in place to keep our customers safe. Customers safety needs to be at the heart of everything you do so you’ll need to communicate closely with the team and keep customer information accurate and up to date.

Have a genuine understanding of people in abusive relationships with real compassion. You’ll be their voice, so you’ll need to have great communication skills to provide the very best support to keep them safe.

You’ll help the team by working on the out of hours call service from 11pm-9am and respond in person to any issues and supporting both male and female customers in line with the on-call procedure.

This is a community-based role so you will need a vehicle suitable for business use, a full UK Driving Licence and you’ll need to have a DBS check.

Do you want to be a catalyst for change and help us impact the way our region addresses abusive relationships? Then get in touch today!

Closing date: 26 October 20
Interview date: 4 November 20

Expires 09/11/2020

Housing Officer

Here at Staffs Housing we provide quality affordable homes to Staffordshire and surrounding areas, ensuring there are no barriers to people finding a place they’re proud to call home.

We’re looking for a positive and proactive Housing Officer to join our housing team to help us manage our 3,000+ housing portfolio.

As Housing Officer you’ll manage a portfolio of around 450 homes. Making sure a high level of customer service is delivered to all of our diverse customers. This will include managing homes for rent, leasehold, and shared ownership.

You’ll work with customers setting out our promises and our expectations in return. Sign customers up for their new homes and work with them to identify any additional support they may need to make sure they have a long and happy tenancy with us.

We’ll need you to manage cases of anti-social behaviour, let properties quickly and work closely with other departments to ensure repairs are carried out to our standards.

We’re looking for someone with experience of giving great customer experience, a great communicator, knowledge and experience of working in the affordable housing sector with a real compassion for people.

The ideal candidate for this role will need an enhanced DBS check and also have a driving licence with access to their own vehicle suitable for business use.

Does this sound like you? Then get in touch today, help us break down barriers keeping people from a good home.

Closing date: 09/11/20

Interview date: 17/11/20

Expires 09/11/2020

Mental Health Support Worker

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. We’re part of the national movement tackling homelessness.

We’re looking for a Mental Health Practitioner to support customers with mental health needs, in crisis, in our supported accommodation across Newcastle-Under-Lyme and Stoke-on-Trent.

You won’t just scratch the surface, instead with our unique approach, you’ll work together with customers to identify their support needs and address any wider issues associated with homelessness. You’ll provide support in our supported housing schemes, floating support services and our move-on accommodation to help them live a happy, healthy and independent life. Sometimes we all need a little help along the way, so you’ll empower customers to regain independence and help them understand what it takes to manage their own money and tenancy.

You’ll work in close partnership with other services to provide a tailored support that meets the needs of each individual. Building and maintaining relationships, working with colleagues and partners, and attending regular internal and multiagency meetings to make sure that customers are kept at the heart of everything we do.

This is a role with purpose so if you have experience of working with adults with complex needs, a genuine compassion and understanding for people affected by homelessness and a drive to make real lasting change, then we want to hear from you.

The successful person for this role will need a full UK Driving Licence with access to their own vehicle for work purposes and will need to be DBS checked too.

Help us to give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. 

Closing date: 09/11/20

Expires 30/04/2021

Relief Assistant Domestic Abuse Support Worker

Here at Glow we’re on a mission to end relationship abuse, we’re campaigning for change and providing support throughout Staffordshire and surrounding areas.

We’re looking for a relief Assistant Domestic Abuse Practitioner to help out when our domestic abuse services are stretched and the team need support. You won’t have contracted hours, but we’ll call on you when we need you.

You’ll be providing tailored support to victims of domestic abuse in our refuges giving practical, emotional, and legal support so everyone feels they can live a life free from abuse.

You’ll be answering calls and emails, and be able to use our information reporting system so you’ll need to be able to use Microsoft Office and have great communication skills.

It’s really handy if you have your own vehicle that’s suitable for business use, but don’t worry it’s not essential. You’ll also need to complete a full DBS check.

Expires 03/05/2021

Relief Assistant Domestic Abuse Support Worker

Here at Glow we’re on a mission to end relationship abuse, we’re campaigning for change and providing support throughout Staffordshire and surrounding areas.

We’re looking for a relief Assistant Domestic Abuse Practitioner to help out when our domestic abuse services are stretched, and the team need support. You won’t have contracted hours, but we’ll call on you when we need you.

You’ll visit all identified customers, both in refuge and in the community to provide tailored support to victims giving practical, emotional, and legal support.

You’ll be answering calls, emails and responding to on-call issues both at the refuge and in the community, for both male and female customers. You’ll need to keep customer information up to date by using our information reporting system, so you’ll need to be able to use Microsoft Office and have great communication skills.

This service runs around the clock so if we do need you, you can expect to work any of the following shifts:

• Evenings (4,15-8.15pm)
• Nights (8pm-9am)
• Weekends (8.30am-4.30pm)

You’ll need to have your own vehicle that’s suitable to use for business use and you’ll need to complete a DBS check.

Do you want to be a catalyst for change and help us impact the way our region addresses abusive relationships? Then get in touch today!

Expires 31/05/2022

Relief Service Co-ordinator

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. We’re part of the national movement tackling homelessness.

We’re looking for a Relief Assistant Service Coordinator to join our Cheshire East team and support them on a relief basis, helping them when the service is busy, covering holidays and sickness. You’ll be supporting Concrete customers with tailored support to help them to live independently in the community.

We need someone who’s flexible and adaptable, as this service fits around the needs of our customers. Ideally, we’re looking for someone with knowledge and 12 months experience of working with people who have been impacted by homelessness and other complex needs such as substance misuse and mental health.

The ideal candidate will have a genuine understanding and compassion for people impacted by homelessness and understand the challenges they might face. With up-to date knowledge of current issues, laws and best practice of homelessness.

You’ll be great at time management and be able to prioritise high-risk cases, you’ll be working with some sensitive information, so you’ll need to be able to handle it by following data protection laws.

The successful person for this role will need to be DBS checked.

Help us to give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. 

       

Closing date: ongoing

Expires 25/10/2020

Relief Support Practitioner

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. We’re part of the national movement tackling homelessness.

We’re looking for someone who can provide support to our customers on a relief basis. You’ll be working with the Service Team Leader to identify customer needs and provide support to help them reach their full potential and understand how to live independently.

We need someone who’s flexible and adaptable, as this service is fits around the needs of our customers. Ideally, we’re looking for someone with knowledge or experience of homelessness, mental health, addiction, safeguarding and the barriers that young people face.

You’ll need to be able to drive and have your own vehicle suitable for business use, and DBS checked.

Help us to give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home.

All applications by Sunday 08 November 2020

Expires 26/10/2020

Safe & Well Support Worker - Evenings & Nights

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. We’re part of the national movement tackling homelessness.

We’re looking for Safe & Well Support Workers (with a difference!) to join our supported housing team in Stoke to play a crucial part in supporting our customers outside of our normal working hours.

We need someone to carry out the usual tasks associated with this type of role including monitoring CCTV and dealing with anti-social behaviour but also someone who can empathise, understand, listen and be willing to build a sound rapport and relationship with our customers to help them on their journey.

You’ll be the first point of contact during out of hours across our various supported housing schemes in the community. Using CCTV to monitor activity and answer calls and help when customers lock themselves

out. You’ll also welcome new customers into the service and complete exit paperwork when customers leave us and move on. You’ll help people access emergency accommodation, update logbooks, handover reports and refer customers to external support services when they need it.

You’ll have a genuine understanding and compassion for people impacted by homelessness and understand the challenges they might face. You’ll be able to work with customers to get the very best outcome and able to handle conflict and resolve problems.

We’re looking for someone with 6 months experience of supporting customers with a range of complex needs such as homelessness, substance misuse and mental health. You’ll be flexible, adaptable and provide support that fits around the needs of the customer. We’ll need you to work throughout the week including weekends.

We have both evening and night positions available – click apply now to look at the example rotas to have a feel for the hours we have on offer.

If you get the job you will need to be DBS checked.

Help us to give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. 

Expires 02/11/2020

Service Coordinator - Complex Needs

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. We’re part of the national movement tackling homelessness.

We’re looking for a Service Coordinator to work with households across Cheshire East. You’ll be providing tailored support to help our customers live independently in the local community.

You’ll provide a range of support such as practical advice, emotional support, referring customers to external services and attending meetings or reviews that relate to customers. As this service is funded by the local council you’ll need to work towards service requirements, targets and objectives too.

We’re ideally looking for someone with extensive experience supporting adults, young people or families with complex needs such as substance misuse, homelessness and mental health. You’ll have a genuine understanding of people impacted by homelessness, with great communication and problem solving skills to provide the best support. However, if you do not have experience of supporting people with complex needs but have other transferable skills we would love to hear from you!

The nature of this role means each day is different so you’ll need to be flexible and adaptable, with some evening and weekend work required.

Be flexible and adaptable. The nature of working with people with complex needs is that each day can have its own challenges, so you’ll need to be able to adapt. You’ll be working flexibly around the needs of the customer so you may be required to work some evenings and weekends.

The successful person for this role will need a full UK driving licence with access to a vehicle for business use and will need to be DBS checked too.

Help us to give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. 

Closing date: 2 November 2020

Interview date: TBC

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