Expires 08/02/2021

Change Management Officer

*9-5 Monday-Friday*

We’re looking for a Change Management Officer to embed a brand-new Customer Relationship Management system (CRM) across our Concrete brand. The role will include training teams to use the CRM and the systems that feed into it, coaching and supporting teams as they move from a paper/ electronic file-based system and being a critical friend of the CRM.

Job requirements:

• You’ll need experience leading and managing change, preferably in embedding new electronic systems.
• Have a project/ change management qualification or equivalent experience.
• Awareness of change management processes, theories and how to implement them.
• Experience producing training materials and delivering across a range of different teams and services
• Have an advanced understanding of ICT, case management and associated systems including the ability to use and train others. You’ll also need advanced knowledge of Microsoft Office and be able to use Excel, Word and Outlook.

What we’re looking for:

• Excellent written and verbal communication skills and the ability to work with teams across the organisation
• Understanding of data protection and how to deal with sensitive information
• Great reporting, evaluation and data quality skills
• Someone who is empathetic and understanding of our diverse customer groups, and passionate about creating the best possible service for these people.
• Experience within the charity sector particularly homelessness or complex needs is desirable, but not essential.

Who we are:

We’re Honeycomb Group, we know that a happy home is so much more than just a shelter. We’re a group of brands dedicated to making our region and the surrounding areas vibrant. Want to know who makes our work possible? Go to www.honeycombgroup.org.uk

We offer a vibrant culture with a real social purpose, a great pension scheme that we’ll contribute to, a hefty life assurance and income protection scheme, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexible working and an extra day off that’s just for you), a free yearly flu jab, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the ongoing training you need to succeed.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

#Working9till5 #NoWeekends #Flexible #OfficeHours #ChangeManagement #ChangeOfficer #CRM #JobsThatGiveBack #Housing #GreatBenefits

Expires 25/01/2021

Duty Support Worker

We’re looking for a Duty Support worker to join our exciting new service that helps people in housing crisis across the city, on a full time permanent basis to be on hand to support customers at our supporting housing scheme as and when they need it.

Job requirements:

• Manage enquiries
• Welcome customers into the service and help them settle in
• Complete customer entry and exit processes
• Ensure accommodation is safe and maintained to a high standard
• Be on hand to provide emotional, practical and mental health support should our customers need it
• Complete admin duties, such as data entry, updating logbooks and writing handover reports

What we’re looking for:

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice
• A flexible and adaptable approach and someone able to work around the needs of the customer
• 6-months experience of working with adults with complex needs
• Great communication and problem-solving skills
• Lived experience would be an advantage
• Enhanced DBS check

Who we are:

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. Concrete futures take a group effort. Want to know who help make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

Benefits of working for us:

We offer a vibrant culture with a real social purpose, a great pension scheme that we’ll contribute to, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexi-time and an extra day off that’s just for you), access to free flu jabs and an extensive health scheme, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the ongoing training you need to succeed.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply NOW!

#Stoke #SupportWorker #HomelessnessSupportWorker #Homelessness #Duty #FullTime #GreatBenefits #JobsThatGiveBack #MentalHealth #ComplexNeeds #HousingCrisis

Expires 25/01/2021

Income Officer

*Monday-Friday*

We have an exciting opportunity for someone to join our income and money advice team on a full time, permanent basis at our head office in Stoke. In this role you’ll manage rent accounts and provide income support to people faced with homelessness and domestic abuse.

Job requirements:

• Support customers with their finances and refer to money advice services
• Help customers to understand their rent agreement and work with customers to make sure their payments are maintained
• Help customers find a solution when they can’t pay rent
• Complete affordability assessments to make sure tenants can afford to live in their home
• Help customers calculate benefit entitlement and walk them through benefit assessments like universal credit
• Monitor rent arrears and take legal action where necessary

What we’re looking for:

• Experience of housing management or collecting rent for affordable housing
• Someone educated to GCSE level or equivalent in Maths and English
• Knowledge of laws and practices in social rent collection
• Great customer service skills and someone who is comfortable speaking to customers about money, rent and debt.
• You’ll be working with people who may have experienced homelessness, abuse or both so you’ll need compassion with an understanding of the challenges they may face.
• Able to think quick on your feet and problem solve
• An enhanced DBS check
• Someone who has their own vehicle suitable for business use

Who we are:

We’re Staffs Housing, we think everyone deserves a place they’re proud to call home, but sometimes you just need a helping hand to get there. That’s what we do. Making quality affordable homes built around our customer takes a group effort. Want to know who makes our work possible? Go to www.honeycombgroup.org.uk

We offer a vibrant culture with a real social purpose, a great pension scheme that we’ll contribute to, income protection scheme, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexible working and an extra day off that’s just for you), a free yearly flu jab, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the ongoing training you need to succeed.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. APPLY NOW!

#NoWeekends #Flexible #OfficeHours #IncomeOfficer #RentCollection #MoneyAdvice #CustomerService #JobsThatGiveBack #Housing #GreatBenefits #Admin #Career

Expires 08/02/2021

Quality and Performance Manager

We’re looking for a Quality and Performance Manager to drive service improvement across Honeycomb Group’s Concrete, Glow and Revival brands. You’ll manage a small team and work alongside the Head of Quality and Performance to review all service processes and procedures, as well as embedding service projects, mobilisations and quality audits.

Job requirements:

• You’ll need experience managing multiple projects and conflicting deadlines, with a project management qualification like Prince 2 desirable.
• Experience of collecting, analysing and presenting data to evidence service quality.
• Confident producing and maintaining procedures and process maps, reports and presentations.
• Have people management experience and be able to motivate and manage a small team, making sure the team work effectively across the Group.
• An advanced understanding of ICT including case management systems and Microsoft Office.

What we’re looking for:

• Excellent written and verbal communication skills and the ability to work with teams across the organisation
• Understanding of data protection and how to deal with sensitive information
• Someone who is empathetic and understanding of our diverse customer groups, and passionate about creating the best possible service for all.
• Experience of working in the charitable sector is an advantage but not essential
  

Who we are:

We’re Honeycomb Group, we know that a happy home is so much more than just a shelter. We’re a group of brands dedicated to making our region and the surrounding areas vibrant. Want to know who makes our work possible? Go to www.honeycombgroup.org.uk

We offer a vibrant culture with a real social purpose, a great pension scheme that we’ll contribute to, a hefty life assurance and income protection scheme, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexible working and an extra day off that’s just for you), a free yearly flu jab, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the ongoing training you need to succeed.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

#Working9till5 #NoWeekends #Flexible #OfficeHours #PerfomanceManager #QualityandPerformace #JobsThatGiveBack #Housing #GreatBenefits

Expires 30/04/2021

Relief Assistant Domestic Abuse Support Worker

*ZERO HOURS*
We have an exciting opportunity for a Relief Assistant Domestic Abuse Practitioner to help us out when services are stretched. This is an ideal opportunity for someone looking to generate extra income around their current job or studies. You’ll support the team during sickness and holidays, you won’t have any contracted hours, but we’ll call on you if we need you and you’re available.

Job requirements:

• First point of contact for our customers in refuge
• Provide tailored, practical, emotional support to victims of domestic abuse to make sure they can live a life that’s free from abuse
• Answer calls and emails and respond to any issues at the refuge
• Use our information reporting system to keep customer case files up to date and making sure to hand over any important information to the rest of the team at the end of the shift
• Take referrals, and support customers by assessing risk and supporting to create safety plans

What we’re looking for:

• Someone with a genuine understanding of relationship abuse, who can help to address it from all angles and empower survivors to overcome their past towards a more confident future.
• Great communication skills and someone who is able to build a rapport with customers
• A flexible and adaptable approach to meet the needs of the customer
• Someone who can effectively prioritise their work
• Good IT skills and able to use Microsoft Office
• Someone with their own vehicle suitable for business use
• Enhanced DBS check

Who we are:

We’re Glow a charity on a mission to end relationship abuse, campaigning for change and providing support in our region. Addressing the issue from all angles takes a group effort. Want to know who helps make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

Be a catalyst for change and help us impact the way our region addresses abusive relationships. APPLY NOW!

#DomesticAbuse #RelationshipAbuse #StaffordshireMoorlands #Buxton #Leek #Cheadle # Biddulph #Stoke #NewcastleUnderLyme #JobsThatGiveBack #SupportWorker #DomesticAbuseSupportWorker #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge #Admin #EveningWork #ZeroHours #SecondJob #GivingBack

Expires 03/05/2021

Relief Assistant Domestic Abuse Support Worker

*ZERO HOURS*
We have an exciting opportunity for a Relief Assistant Domestic Abuse Practitioner to help us out when services are stretched. This is an ideal opportunity for someone looking to generate extra income around their current job. You’ll support the team during sickness and holidays, you won’t have any contracted hours, but we’ll call on you if we need you and you’re available.

Job requirements:

• Visit all identified customers, both in refuge and those living in the community
• Provide tailored, practical, emotional and legal support to victims of domestic abuse to make sure they’re safe and well in their homes
• Answer calls and emails and respond to any on-call issues at the refuge or in the community for both male and female customers
• Keep customer case files up to date on our case manager system and making sure to hand over any important information to the rest of the team at the end of the shift
• This service runs around the clock so if we need you, you can expect to work any of the following hours:
  • Evenings (4.15-8.15pm)
  • Nights (8pm-9am)
  • Weekends (8.30-4.30pm)
• Someone with their own vehicle suitable for business use
• Enhanced DBS check

Who we are:

We’re Glow a charity on a mission to end relationship abuse, campaigning for change and providing support in our region. Addressing the issue from all angles takes a group effort. Want to know who helps make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

Be a catalyst for change and help us impact the way our region addresses abusive relationships. APPLY NOW!

#DomesticAbuse #RelationshipAbuse #Stoke #NewcastleUnderLyme #JobsThatGiveBack #SupportWorker #DomesticAbuseSupportWorker #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge #Admin #EveningWork #ZeroHours #SecondJob #GivingBack

Expires 05/02/2021

Relief Safe & Well Support Worker

---

*ZERO HOURS*
We have an exciting opportunity for a Relief Safe and Well Support Worker to help us when our services are stretched. This is an ideal opportunity for someone looking to generate extra income around their current job or studies. You’ll support the team during sickness and holidays, you won’t have contracted hours, but we’ll call on you if we need you and you’re available.

Job requirements

• Monitor CCTV
• Deal with tenant issues like anti-social behaviour and helping out when a tenant is locked out and assess and manage any risks
• Be a first point of contact for tenants during out of hours
• General admin such as, answering the phone, handover reports, health and safety checks, report maintenance and emergency maintenance work
• Welcome new customers into the service
• Complete exit process and paperwork when someone leaves the service
• Help people to access emergency accommodation if they need it
• Refer customers to emergency support if they need it

What we’re looking for

• Someone who can stick by our customers and make them feel like they’re not alone in their journey from homelessness.
• Previous experience of working with adults with complex needs
• Experience of working with private, confidential and complex information by following data protection laws
• Someone who will put their heart into everything they do by not stereotyping or judging our customers
• Great communication skills and the ability to develop honest genuine connections to make sure our customers get the best support
• Someone who can think quick on their feet, can handle conflict and work with customers to find the best solutions for everyone

You will be required to take an enhanced DBS check

Who we are:

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. Concrete futures take a group effort. Want to know who help make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply NOW!

#JobsInStoke #JobsInNewcastle #SupportWorker #Homelessness #Nights #Evenings #Weekends #Flexible #JobsThatGiveBack #ZeroHours #SecondJob #JobsWhileStudying #JobsAtUni

Expires 31/05/2022

Relief Service Co-ordinator

*ZERO HOURS*
We have an exciting opportunity for a Relief Homelessness Support Assistant to help us out when our services are stretched. This is an ideal opportunity for someone looking to generate extra income around their current job or studies. You’ll support the team during sickness and holidays, you won’t have any contracted hours, but we’ll call on you if we need you and you’re available.

Job requirements:

• Supporting customers to help them live independently in the community
• Delivering practical and emotional support
• Referring customers to external services to help them develop their skills or knowledge

What we’re looking for:

• Someone who is great with time management and able to prioritise their own workload
• 12-months experience of working with people with complex needs
• Someone with understanding and compassion for people impacted by homelessness and the challenges they face
• Great communication and problem-solving skills
• Stay up to date with current issues, laws and best practices around homelessness
• Enhanced DBS check

Who we are:

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. Concrete futures take a group effort. Want to know who help make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply NOW!

#Crewe #CheshireEast #Nantwich #Macclesfield #Wilmslow #SupportWorker #Homelessness #Weekends #Evenings #Flexible #JobsThatGiveBack #ZeroHours #SecondJob #JobsWhileStudying #JobsAtUni

Expires 25/01/2021

Safe & Well Support Worker

*EVENINGS AND NIGHTS*

We have an exciting opportunity for TEN Safe & Well Support Workers to join us on a permanent basis. We have a number of full-time and part-time roles available, to join our supported housing team in Stoke to play a crucial role to support customers outside of normal working hours, should they need it.

Job requirements:

• Be a first point of contact for customers during out of hours
• Use CCTV to monitor activity
• Deal with anti-social behaviour and help customers when they lock themselves out
• Welcome new customers into the service and help them to settle in
• Complete customer entry and exit processes
• Help people to access emergency accommodation
• Be on hand to provide emotional, practical and mental health support should customers need it
• Complete admin duties such as data entry, updating logbooks and writing handover reports

What we’re looking for:

• Someone with a genuine understanding and compassion for people without a home, who wont judge and instead will empower customers to help them overcome the challenges they face
• Great problem-solving skills with the ability to handle conflict
• Someone who can work with customers to get the very best outcome
• A flexible and adaptable approach with the ability to work around the needs of the customer
• Someone who can work evenings and nights across 7 days a week including weekends
• Great communications skills with the ability to develop a rapport
• 6-months experience of supporting adults with complex needs

Who we are:

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. Concrete futures take a group effort. Want to know who help make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

Benefits of working for us:

We offer a vibrant culture with a real social purpose, a great pension scheme that we’ll contribute to, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexi-time and an extra day off that’s just for you), access to free flu jabs and an extensive health scheme, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the ongoing training you need to succeed.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply NOW!

#Stoke #NewcastleUnderLyme #SupportWorker #Homelessness #FullTme #PartTime #Eveningwork #Nightwork #WeekendWork #Evenings #Nights #Weekends #Flexible #GreatBenefits #JobsThatGiveBack

Expires 25/01/2021

Service Coordinator - Complex Needs

*IMMEDIATE START*
We have an exciting opportunity for a Support Worker to join us on a full time, permanent basis to provide tailored support to those without a home in Cheshire, helping vulnerable people live independently in the community again.

Job requirements:

• Empower customers to help regain their confidence and independence
• Deliver practical and emotional support to people in their homes
• Attend meetings to discuss their case and progress
• Refer customers to external services

What we’re looking for:

• Someone with knowledge or ideally experience of providing support to people with complex needs
• A flexible and adaptable approach to fit the needs of the customer
• Someone who can work flexibly around the needs of the customer by occasionally working evenings and weekends
• Understanding and compassion for people impacted by homelessness
• Great communication and problem-solving skills
• Lived experience would be an advantage
• Full UK driving licence with access to a car for business use
• Enhanced DBS check

Who we are:

Here at Concrete we’re making homelessness history, it’s a big statement, but we’re not alone in achieving it. Concrete futures take a group effort. Want to know who help make our work possible? We’re part of Honeycomb Group, a group of brands dedicated to making this region and the surrounding areas vibrant.

www.honeycombgroup.org.uk

Benefits of working for us:

We offer a vibrant culture with a real social purpose, a great pension scheme that we’ll contribute to, a cycle to work scheme, colleague-led development programmes, a modern approach to time off for what matters (including flexi-time and an extra day off that’s just for you), access to free flu jabs and an extensive health scheme, a great reward scheme with discount at leading retailers, cinemas and gyms, as well as all the ongoing training you need to succeed.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply NOW!

#Crewe #CheshireEast #Nantwich #Macclesfield #Wilmslow #SupportWorker #Homelessness #ImmeidateStart #FullTime #Weekends #Evenings #Flexible #GreatBenefits #JobsThatGiveBack

*To start straight away following DBS clearance