Job requirements

• Carry out customer assessments to establish their risks, needs and requirements. You’ll then coordinate access to a wide range of services that are appropriate to their needs.
• Develop and maintain an in-depth knowledge of the local services available to people with multiple needs.
• Jointly design and deliver a service coordination plan for customers to help them achieve their goals and aspirations.
• Work with customers to set, manage and spend a personal budget to help them achieve their service coordination plan objectives.
• Work closely with other volunteers and lived experience organisations including Expert Citizens CIC, peer mentors and student volunteers.

What we’re looking for

• Educated to GCSE Level or with a good level of maths and English.
• Experience working with people who have experienced multiple disadvantage and exclusion from services.
• Experience delivering support to customers and recognising their individual needs.
• Great communication and time management skills.
• A genuine understanding of people experiencing homelessness.
• DBS check.
• Full UK driving licence and access to own vehicle for work purposes.
  

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #StokeonTrent #CaseCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

You’ll work as part of a team to deliver an excellent customer experience and a high level of service across Honeycomb Group. You won’t just be answering the phone! Instead, you’ll help customers across our brands through email, social media, in person and over the phone.

Job requirements

• Manage customer expectations, summarise conversations and record them on our internal systems
• Take responsibility for investigating and resolving customer problems and where necessary escalate complaints
• Record details of repair requests from customers and prioritise the job and assign it
• Advise customers on their tenancy rights and responsibilities
• Handle customer payments and issue receipts for any till transactions
• Build and manage good professional relationships with internal teams

What we’re looking for

• Have customer service experience. Experience within housing or maintenance would be an advantage.
• Someone who is IT competent and can use Microsoft Office and Outlook.
• A qualification in customer services is desirable but not essential
• Someone who understands the importance of confidentiality, cyber security and data protection
• A good understanding of the principles of customers services and the ability to build a rapport with customers
• Someone who is organised and can plan their time well

Help us to make sure everyone in our region has access to a happy home. Apply now!

#NoWeekends #Flexible #OfficeHours #CustomerServiceAdvisor #Career #CustomerService #JobsThatGiveBack #Housing #GreatBenefits

Job requirements

• Alongside co-workers, lead a structured domestic abuse prevention programme (DAPP) for men who have been abusive towards a partner, or ex.
• Conduct assessments with potential customers to assess their suitability for the programme based on specific aims and criteria.
• Update the programme to keep it relevant and up to date with current need and legislation.
• Work in partnership with the ISS (Integrated Support Service) practitioner and take part in regular risk management meetings to make sure that all necessary actions are taken to keep the victim/survivor and their children safe.
• Update customer case files and file reports for court and other agencies.

What we’re looking for

• Have experience working with men on issues of violence and abuse towards women.
• Have a recognised qualification in health and social care, equivalent or demonstrable experience.
• Hold a qualification in delivering group work training or equivalent.
• Have a genuine understanding of why some people use abusive behaviours in relationships, the different models used to address these behaviours and the risk factors posed by perpetrators.
• An understanding of the criminal justice system in relation to domestic violence.
• A flexible and adaptable approach to meet the needs of the customer.
• Someone who can effectively prioritise their work.

Enhanced DBS check.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

#DomesticAbuse #RelationshipAbuse #JobsThatGiveBack #GreatBenefits #DomesticAbusePractitioner #SupportWork #Derby #Derbyshire #PartTime #ComplexNeeds #IDVA #Rehabilitation

We’re looking for a Duty Practitioner to provide support and advice to women who have experienced homelessness at our female only scheme. You’ll make sure customers feel comfortable, are managing their tenancy and signpost to other support such as housing, health and welfare.

Job requirements

• Provide and maintain a friendly and supportive environment at the female-only service.
• Cover reception tasks including phone calls, post and enquiries.
• Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
• Undertake regular health and safety room checks.
• Support customers and provide crisis intervention where necessary.
• Provide advice on housing, health, welfare benefit claims and other issues as necessary.
• Arrange appointments for customers with services such as GPs and DWP and accompany customers on visits to other services if needed.

What we’re looking for

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to women experiencing multiple disadvantages.
• Great communication skills.
• Lived experience would be an advantage.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #DutyPractitioner #HomelessnessSupportWorker #Homelessness #Duty #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Job requirements

• Strategic leadership and delivery of all Group communications and marketing
• Accountability for upholding all Group brands including development of any new ones
• Development and delivery of digital communications strategy, oversight and management of 5 websites, 15 social media platforms and the Group intranet
• Leadership of internal Group engagement strategy
• Leadership and management of all PR, public affairs and media relations across the Group
• Leadership, development and management of internal team and external support partners
  

What we’re looking for

• Strong experience in a senior communications and engagement role

• Proven experience of writing, leading and delivering brand, communication and creative strategies
• Experience of working with colleagues at all levels across a diverse organisation, including at senior management or board level. Working with internal and external stakeholders to grown brand resonance and reach
• Evidence of ability to lead and develop the hard and soft skills of a busy, multi-tasking team
  

Help us to make sure everyone in our region has access to a happy home. Apply Now!

#Working9till5 #NoWeekends #Flexible #OfficeHours #Communications #Engagement #JobsThatGiveBack #Housing

Job requirements

• Making sure there is a robust health and safety management system in place.
• Work with customers to increase their understanding of health and safety.
• Make sure that all contractors are health and safety compliant.
• Develop and produce assurances reports.
• Work with the Head of Property and Assets and the Contracts Manager to select contractors.
• Manage a rolling programme of property stock condition and health and safety surveys.
• Effectively manage the team and the service to achieve performance targets.

What we’re looking for

• Someone with recognised relevant qualifications such as IOSH, RICS, CIOB or equivalent experience.
• Ideally someone with a diploma in construction, building surveying, asset and building management compliance or a NEBOSH fire certificate or diploma.
• In-depth knowledge of fire and building safety within the social housing sector. You’ll need to be up to date with government and industry guidance as well as British standards, building regulations and fire safety requirements.
• Experience of successfully leading, managing and motivating teams.
• A great communicator who can effectively work with colleagues, customers and partners.
• Someone who can work well under pressure with the ability to think on their feet to solve problems and issues.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

#Housing #HealthAndSafety #FireSafety #Compliance #Flexible #PropertyServices #JobsThatGiveBack #GreatBenefits #HeadOf #Leader #NoWeekends

Job requirements

• Work independently during the night.
• Carry out regular checks within the scheme and monitor CCTV and external doors to make sure the scheme is secure.
• Make sure the scheme is kept clean and safe.
• Spend time talking to residents, especially those more likely to be seen at night.
• Deal with enquiries such as telephone calls and any other administrative duties.
• Update systems to make sure all events during the night are recorded.
• Maintain a friendly and supportive environment within the scheme.
• Provide handovers to the manager and day staff every morning. You’ll detail any incidents, safeguarding concerns or work to be handed over and make sure all information is recorded accurately on the relevant systems.

What we’re looking for

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to people experiencing multiple disadvantages.
• Great communication skills.
• Lived experience would be an advantage.
• Someone able to drive and use their own vehicle for work to visit other schemes when necessary.

We’ll be interviewing as we go so might close the application process early if we find the right person.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

#Stoke #HousingSupportCoach #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Job requirements

• Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
• Deal with the immediate support needs of customers as appropriate and provide crisis intervention when necessary.
• Provide advice to customers on housing, health, welfare benefit claims and other issues as necessary. Accompany visitors on visits to other services and appointments where appropriate.
• Assist with all areas of move in to make sure new residents feel comfortable and have the right information concerning their tenure agreement, the local area and other services.
• Assist on prompting and recording weekly rent and service charges, maintaining resident rent records and making sure arrears are managed in line with the service’s policy.
• Assist on liaising with the housing benefit department and benefit agencies to make sure customers and the service receive all monies due to them.

What we’re looking for

• Educated to GCSE Level or with a good level of maths and English.
• Some experience dealing directly with the public and/or clients or customers in a busy service environment.
• Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
• Great communication and administrative skills.
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Someone who is flexible and adaptable.
• DBS check.
  

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #StokeonTrent #HousingSupportCoach #YoungPeople #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Job requirements

• Manage your case load, making sure each customer receives the appropriate service that fits their individual needs. Complete risk assessments, safety plans, referrals to other agencies and MARACs using an evidence-based risk identification checklist and support plan.
• Work alongside external agencies including the police, health professionals, child protection, housing practitioners and other voluntary and statutory specialists. You’ll need to know how they operate and how your role fits within theirs, all while maintaining an independent role on behalf of your customer.
• Provide practical, emotional and advocacy support that empowers victims of abuse and empowers them to overcome their current situation. You’ll focus on safety planning, practical safety measures and the use of civil and criminal justice systems to increase protection.
• Work in partnership with the perpetrator intervention service, making sure all necessary processes are carried out to maintain the safety of the victim/survivor.
• Provide access to services and support organisations to help customers achieve their goals. You’ll monitor their progress and encourage development.

What we’re looking for

• A good level of education such as GCSE English and maths, or equivalent.
• Evidence of self-development or formal learning and development in sector skills.
• Experience supporting adults with complex needs.
• An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them.
• An understanding of safeguarding issues and procedures and legislation relating to domestic violence.
• Full UK driving licence and use of your own vehicle for work.
• DBS check.
• Police vetted.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

#DomesticAbuse #RelationshipAbuse #DerbyCity #JobsThatGiveBack #FullTime #IndependentDomesticViolenceAdvisor #IDVA #GreatBenefits

Job requirements

• Support customers living in refuge and the community with tailored, practical, emotional and legal support, and make sure they are safe
• Answering calls and emails and responding to any on-call issues
• Update customer case files and ensuring it’s always up to date
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs
• Take responsibility for ensuring that all accommodation is secure, and that Health and Safety Standards are met in conjunction with all day staff

What we’re looking for

• Someone with a genuine understanding of relationship abuse, who can help to address it from all angles and empower survivors to overcome their past towards a more confident future.
• Great communication skills and someone who is able to build a rapport with customers
• A flexible and adaptable approach to meet the needs of the customer
• Someone who can effectively prioritise their work
• Enhanced DBS check

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

#DomesticAbuse #RelationshipAbuse #Stoke #StokeOnTrent #NewcastleUnderLyme #JobsThatGiveBack #SupportWorker #DomesticAbuseSupportWorker #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge #EveningWork #PartTime #ZeroHours #Flexible

Job requirements

• Answer calls from the falls recovery service phone line.
• Visit customers in their homes to make sure they are okay after a fall and help them get back up again using specialist equipment.
• Update the team leader of any visits, log the details of the calls and share information from your visits.
• You’ll be covering holidays and sickness on our evenings and weekend shifts , which are 4.30pm-9am on weekdays and Friday 4.30pm - Monday 9am on weekends.

What we’re looking for:

• A friendly and approachable person that will make customers feel at ease and safe in their own home.
• Be able to problem solve and think quickly on your feet.
• Be able to motivate yourself and work independently and plan your time effectively.
• Someone with a full UK driving licence.
• Enhanced DBS check.
  

Help us deliver expert support services to bring life back into people’s homes. Apply now!

#AmberValley #DerbyshireDales #Derbyshire #Erewash #FallsRecovery #AtHomeSupport #JobsThatGiveBack #SupportingPeopleInTheirHomes #WeekendWork #EveningWork #WeekendAndEvening #OnCall

Job requirements

• Help to provide nutritional, fresh, balanced food to a high standard considering dietary requirements guests might have.
• Making sure all food is presented and served correctly and that all temperature readings are recorded.
• Promote any offers, specials or meal deals to customers.
• Complying with all kitchen rules and standards by following food hygiene, allergen, COSHH, uniform, health and safety regulations and risk assessments.
• Report any breakages, accidents, or faulty equipment.
• Keeping the kitchen equipment and utensils clean, making sure they adhere to the highest possible hygiene regulations.

What we’re looking for

• To be willing to take additional training and qualifications if needed.
• Flexibility and able to work throughout the week on a seven-day rota including weekends and bank holidays and occasional evenings.
• To be able to work under their own initiative.
• Someone who is willing to travel to our different restaurants across Stoke-on-Trent.
• A positive DBS check.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

#CateringCareers #ZeroHours #Flexible #SecondJob #StartYourCareer #EntryLevelCareers #Housing #HealthAndSafety #JobsThatGiveBack

We are looking for people to join Concrete’s relief bank where you will play a key role in supporting the delivery of our services across the city. Previous experience of the sector is not required as this role provides a great opportunity to learn on the job. Also, within the team there is a wealth of information that can be drawn from, and training will be provided.

We’re looking for a Relief Worker to provide support and advice to people experiencing homelessness. You’ll make sure customers feel comfortable, can manage their tenancy and signpost to other support such as housing, health and welfare. As a Relief Worker you’ll work flexibly on an ad-hoc or temporary basis and pick up shifts that work best for you.

Job requirements

• Provide and maintain a friendly and supportive environment at schemes.
• Cover reception tasks including phone calls, post and enquiries.
• Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
• Undertake regular health and safety room checks.
• Support customers and provide crisis intervention where necessary.
• Provide advice on housing, health, welfare benefit claims and other issues as necessary.
• Arrange appointments for customers with services such as GPs and DWP and accompany customers on visits to other services if needed.

What we’re looking for

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to people experiencing multiple disadvantages.
• Great communication skills.
• Lived experience would be an advantage.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

#Stoke #ReliefWorker #HomelessnessSupportWorker #Homelessness #PartTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Many of our staff have started in duty roles and have then gone on to progress into more senior roles. The duty role provides an excellent starting point for future careers in the sector.

We’re looking for a Waking Night Worker to be the first point of contact to customers at our male or female scheme during the night. You’ll provide support, manage access to the building, deal with emergencies and carry out health and safety checks.

Job requirements

• Work independently during the night at either our male or female scheme.
• Carry out regular checks within the scheme and monitor CCTV and external doors to make sure the scheme is secure.
• Make sure the scheme is kept clean and safe.
• Spend time talking to residents, especially those more likely to be seen at night.
• Deal with enquiries such as telephone calls and any other administrative duties.
• Update systems to make sure all events during the night are recorded.
• Maintain a friendly and supportive environment within the scheme.
• Provide handovers to the manager and day staff every morning. You’ll detail any incidents, safeguarding concerns or work to be handed over and make sure all information is recorded accurately on the relevant systems.

What we’re looking for

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to people experiencing multiple disadvantages.
• Great communication skills.
• Lived experience would be an advantage.
• Someone able to drive and use their own vehicle for work to visit other schemes when necessary.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #WakingNightsWorker #HomelessnessSupportWorker #Homelessness #Duty #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis