Job requirements

• Make sure that Concrete’s semi-independent and community properties are safe, secure and in a state of good repair during the night.
• Deal with enquiries from customers, members of the community and external agencies.
• Conduct health and safety inspections and customer safe and well checks. Make sure that all serious concerns are reported in a timely manner.
• Conduct night visits and property inspections to make sure the impact of any anti-social behaviour is minimised.
• Work efficiently alone and collaborate with other teams to make sure customers achieve the best outcomes.
• Make sure that where required, any out of hours (OOH) repairs are completed in a timely manner and/or suitably passed over to day staff for completion.
• Maintain a high standard of record keeping, making sure that all relevant forms and databases/administration systems are kept up to date.

What we’re looking for

• Educated to GCSE level or equivalent experience.
• Experience working in social housing, care, drug and alcohol services or dealing directly with the public and/or customers in a busy service environment.
• Experience dealing with complex and difficult behaviours in relation to people experiencing multiple disadvantages, homelessness and/or risk of homelessness.
• Experience of working with policies, with a clear understanding of confidentiality and professional boundaries.
• Experience of crisis management, lone working and working as part of a team or multi-agency to achieve joined up solutions.
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Able to work flexibly.
• Full UK driving license with access to your own vehicle for work.
• DBS checked.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

#Stoke #Nights #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Job requirements

• Prepare customers to move on from safe accommodation services and deliver support, both in groups and one-to-one, to enable them to manage their own tenancy.
• Support customers to set up their own home, assisting them to set up utility accounts and other household obligations.
• Provide housing management and welfare benefit support and guidance, as well as signposting and making referrals to appropriate agencies.
• Establish and maintain quality working relationships to enable multi-agency support.
• Work alongside Honeycomb Group colleagues, as well as external partners, to increase the number and range of properties available to customers moving on from safe accommodation services.
  

What we’re looking for

• Someone with experience delivering housing support to customers, all while recognising individual needs.
• Someone with a genuine understanding of people in abusive relationships.
• Someone up to date with current issues and laws within the domestic abuse sector, welfare reform and homelessness.
• Good ICT, communication and time management skills.
• Experience handling personal data in line with GDPR.
• Someone with a full UK driving license and use of own vehicle for work.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

#DomesticAbuse #RelationshipAbuse #Staffordshire #StaffordshireMoorlands #JobsThatGiveBack #FullTime #DomesticAbusePractitioner #GreatBenefits

Our schemes are 24/7 so you’ll work on a rota between 8am and 11pm.

Job requirements

• Provide and maintain a friendly and supportive environment at the scheme.
• Cover reception tasks including phone calls, post and enquiries.
• Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
• Undertake regular health and safety room checks.
• Support customers and provide crisis intervention where necessary.
• Provide advice on housing, health, welfare benefit claims and other issues as necessary.
• Arrange appointments for customers with services such as GPs and DWP and accompany customers on visits to other services if needed.

What we’re looking for

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to women experiencing multiple disadvantages.
• Great communication skills.
• Lived experience would be an advantage.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #DutyPractitioner #HomelessnessSupportWorker #Homelessness #Duty #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

You’ll work on an agile basis across Concrete’s schemes and community accommodation, as part of SPHERE (supporting psychoactive substance users into housing by enabling recovery and empowerment). SPHERE is a new project that will improve access to accommodation, alongside support to maintain secure and safe housing for people whose ability to engage in substance use treatment is affected by their need for housing support.

Job requirements

• Advocate and co-ordinate customer access to a wide range of statutory sector, voluntary sector and other services that are appropriate to their needs. Work in partnership with internal and external teams, such as housing and local Community Drug and Alcohol Services (CDAS).
• Work with customers and other relevant professionals to assess their needs before jointly designing and delivering a person-centred housing plan. This will make sure customers have access to appropriate accommodation and services, giving them the support they need to maintain their accommodation and recovery.
• Advocate for the customer’s access into services and challenge barriers that they might face.
• Develop and maintain an in-depth knowledge of local services available for people with multiple and complex needs.
• Encourage customer engagement with both internal and external agencies to help them build the life skills and confidence needed to manage their tenancy, wellbeing, and recovery. Think outside the box to find creative solutions to overcome lack of engagement from customers.
• As appropriate, work with customers to set, manage, and spend a personal budget to achieve the objectives set out in their support plan.

What we’re looking for

• A good level of education including maths and English to GCSE level or equivalent.
• At least two years’ experience supporting adults with complex needs such as substance use, homelessness, mental health or offending.
• A specialism in substance use and housing, with a particular focus on securing access to accommodation for people who may be excluded from housing providers due to challenging behaviours linked to substance misuse.
• Excellent knowledge of complex needs such as mental health, substance use, homelessness and other factors that impact homelessness.
• Up-to-date with current issues, laws and best practice around homelessness and housing, for example The Care Act, adult safeguarding and The Homeless Reduction Act.
• Excellent timekeeping with the ability to balance cases, alongside great administrative skills, such as keeping accurate customer and personal budget records.
• Confident working in complex situations, with the problem solving skills needed to offer individual support and housing plans, all while offering an inspiring, engaging and creative approach.
• Full UK driving license and use of own vehicle for work.
• Able to work flexibly including mornings, evenings and occasional weekends and bank holidays.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

#Stoke #IntensiveHousingAndSubstanceUseWorker #Homelessness #SubstanceUse #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Job requirements

• Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
• Deal with the immediate support needs of customers as appropriate and provide crisis intervention when necessary.
• Provide advice to customers on housing, health, welfare benefit claims and other issues as necessary. Accompany visitors on visits to other services and appointments where appropriate.
• Assist with all areas of move in to make sure new residents feel comfortable and have the right information concerning their tenure agreement, the local area and other services.
• Assist on prompting and recording weekly rent and service charges, maintaining resident rent records and making sure arrears are managed in line with the service’s policy.
• Assist on liaising with the housing benefit department and benefit agencies to make sure customers and the service receive all monies due to them.

What we’re looking for

• Educated to GCSE Level or with a good level of maths and English.
• Some experience dealing directly with the public and/or clients or customers in a busy service environment.
• Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
• Great communication and administrative skills.
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Someone who is flexible and adaptable.
• DBS check.
  

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #StokeonTrent #HousingSupportCoach #YoungPeople #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

The role
We’re looking for someone to join our NEW and exciting Housing Support service based in North Staffordshire. It aims to support local people who are at risk of losing their home due to anti-social behaviour linked to mental health support needs. Your job will be driving to customers in their homes or communities to support them, prevent eviction and help them thrive in their home and community again.

Job requirements

• Talk to customers on a one-to-one basis to identify their support needs.
• Create and agree support plans with the customer considering their needs and priorities.
• Complete a verbal risk assessment and plan with customers.
• Achieve support outcomes agreed in the plan.
• Provide case studies to demonstrate your personal and service impact.

What we’re looking for

• A driving licence with access to your own vehicle suitable for business use.
• All training will be provided but you’ll need to be genuine, honest and empathetic with life experience that allows you to show compassion instead of judgment.
• A qualification in housing or social care would be desirable, but not essential.
• Someone who has previously delivered housing related support or experience of supporting people at risk of losing their home, although not essential.
• Awareness of support services in the area and knowledge of housing and homelessness legislation would also be an advantage.
• Good ICT skills.
• A great communicator who can develop honest and genuine connections.
• Great time management and someone who is well organised.
• Someone with confidence and resilience who can use their own initiative to work independently, and problem solve.
• An enhanced DBS check.
  

Help us deliver expert support services to bring life back into people’s homes. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #NewcastleUnderLyme #SupportWork #SupportWorker #PartTime #JobsThatGiveBack

Job requirements:

• Support customers living in refuge and the community with tailored, practical, emotional and legal support, and make sure they are safe
• Answering calls and emails and responding to any issues
• Update customer case files and ensuring it’s always up to date
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs
• Take responsibility for ensuring that all accommodation is secure, and that Health and Safety Standards are met in conjunction with all day staff

What we’re looking for:

• Someone with a genuine understanding of relationship abuse, who can help to address it from all angles and empower survivors to overcome their past towards a more confident future.
• Great communication skills and someone who is able to build a rapport with customers
• A flexible and adaptable approach to meet the needs of the customer
• Someone who can effectively prioritise their work
• Someone with their own vehicle suitable for business use and full driving licence
• Enhanced DBS check
  

Be a catalyst for change and help us impact the way our region addresses abusive relationships. APPLY NOW!

#DomesticAbuse #RelationshipAbuse #Stoke #StokeOnTrent #JobsThatGiveBack #SupportWorker #DomesticAbuseSupportWorker #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge #EveningWork #PartTime #ZeroHours #Flexible

Job requirements

• Work in partnership with the Service Manager to design and develop all group work activities to meet customer need.
• Work in partnership with the Service Manager to make sure customers accessing the service receive a professional and coordinated response, with up to date, relevant advice and information.
• Lead on all aspects of the recruitment, training, development and delivery of the volunteer programme. Lead on the induction of volunteers in line with Glow’s recruitment policies and procedures.
• Lead on all aspects of the day-to-day administration and supervision of volunteers.
• Co-deliver group programmes to customers when necessary.
• Respond appropriately to any safeguarding concerns, demonstrating an understanding of safeguarding the welfare of children and vulnerable adults.
• Make sure referrals are appropriate or signposted to more suitable services. Make sure the right level of information is provided, that possible risks have been identified, assessed and effective risk management strategies have been put in place.
• Actively encourage customer involvement and participation in the planning, delivery and evaluation of group programmes.

What we’re looking for

• A driver with a full UK driving licence with access to own vehicle.
• A good level of education such as GCSE English and maths, or equivalent.
• Experience of recruiting, training, managing or mentoring staff or volunteers.
• Knowledge of safeguarding and risk management and an understanding of the complexities surrounding domestic abuse and safeguarding.
• Good ICT skills and familiar with Microsoft Office.
• Good communication and time management skills.
• Experience of delivering training or group work.
• Someone who can work flexibly from home and across various locations across Staffordshire.
• DBS check every three years.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

#DomesticAbuse #RelationshipAbuse #StokeOnTrent #JobsThatGiveBack #SeniorDomesticAbusePractitioner #GreatBenefits

Job requirements

• Work independently during the night at either our male or female scheme.
• Carry out regular checks within the scheme and monitor CCTV and external doors to make sure the scheme is secure.
• Make sure the scheme is kept clean and safe.
• Spend time talking to residents, especially those more likely to be seen at night.
• Deal with enquiries such as telephone calls and any other administrative duties.
• Update systems to make sure all events during the night are recorded.
• Maintain a friendly and supportive environment within the scheme.
• Provide handovers to the manager and day staff every morning. You’ll detail any incidents, safeguarding concerns or work to be handed over and make sure all information is recorded accurately on the relevant systems.

What we’re looking for

• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to people experiencing multiple disadvantages.
• Great communication skills.
• Lived experience would be an advantage.
• Someone able to drive and use their own vehicle for work to visit other schemes when necessary.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Stoke #WakingNightsWorker #HomelessnessSupportWorker #Homelessness #Duty #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis